Phone: +496992882977
Address: Meisengasse 12, 60313 Frankfurt Am Main, Germany, Germany
City: Frankfurt
Menu Dishes: 35
Reviews: 6966
Website: http://www.thong-thai.com/
"A mistake was made during the ordering of my meal, either by the staff or myself. These things happen. It turns out I'd paid more for the version of the dish which I was served I got prawns, but I'd wanted chicken. This was pointed...out to me quite literally by the staff member pointing to the receipt, rather than speaking to me about it. I found this rude. I I asked if the more expensive prawns could be substituted for chicken, but I was told no and I'd have to buy the dish again. I won't eat prawns and I wanted chicken, so I reluctantly I did indeed buy my dish all over again. I was disatisfied and unhappy at this point... but that wasn't what has really driven me to write this review... When I order the dish I'd wanted afresh I was asked if I'd like to take the incorrect dish away in a box. I declined and said no thank you, as I wouldn't eat it. I thought that was the end of the matter, but when my correct dish was served the incorrect dish was again placed on my table, this time in a box... without a word being said. I found this insulting and was under the distinct impression it was designed to be inflammatory... to the point where everyone around me stopped eating in astonishment! Mistakes happen. It is a fact of life. However I'd generally expect a restaurant to provide the cheaper dish I'd wanted as a substitute for the more expensive one I'd mistakenly been served. I was upset at having to pay for my meal twice. Even then I'd accept that these things sometimes happen. However, to be insulted and to inflame a situation is simply inexcusable. I cannot recommend this restaurant to anyone"
All prices are estimates on menu.