Phone: +442087419814
Address: The Old Fire Station, 244 Shepherds Bush Rd, Hammersmith, W6 7NL, London, United Kingdom
City: London
Dishes: 9
Reviews: 2774
Website: https://www.wagamama.com/restaurants/london/hammersmith
"We decided to dine at wagamama after attending a show with friends. One of our friends had never been to wagamama before, so I assured her she would love it. However, I had to apologize later on. We arrived at 4:45, which was a busy time for staff breaks and evening shift preparation. Our server, Angel, took our order but then seemed to disappear. The first issue arose with the wine – the bottle we ordered arrived opened and missing some wine. When we requested a new bottle, we were told they only had opened bottles with no corks. Eventually, a full bottle was brought to us. We also had to ask multiple times for glasses of tap water, even though the order had been sent to the bar. The edamame beans were disappointing compared to our previous experiences at other wagamama locations. The Ebi Katsu and chili squid were good, but the overall service was lacking. Our server seemed inexperienced and we felt forgotten during our meal. The white chocolate and ginger cheesecake, normally a favorite of mine, was served frozen solid. Overall, our experience at the Hammersmith wagamama was disappointing and did not live up to the standards we expect from the chain. I hope that the management will address these issues and bring the branch up to the level of other wagamama locations. I would recommend trying a different branch and not the one in Hammersmith."
All prices are estimates.