Phone: +441295270972
Address: 47 Parson's Street, OX16 5LY, Cherwell, United Kingdom
City: Cherwell
Dishes: 6
Reviews: 5062
Website: https://yeoldereinedeerinn.co.uk
"The barmaids were extremely unfriendly and unappreciative of our patronage, to the point of being disrespectful. At lunch, I was made to pay for a side dish that they forgot to communicate to the kitchen which I said I still wanted after our food arrived. To me, this reflected extremely poor customer service, firstly as it was not my error, and secondly, as I was made to wait. At any other establishment of repute, this oversight would have been properly acknowledged and they would have been embarrassed to charge the customer on top of their lack of efficiency and communication. The devil is in the detail and there is no better PR than when customers go away feeling happy and treated well. Added to this, two of our family members ordered the scampi and fries. In theory, you would expect both the owner and the cook to be mortified by the fried scampi flavoured puree that was dished up, but clearly, this is a money-saving measure that trumps self-respect and pride. Having been schooled and lived previously in the UK for many years we were visiting on this occasion as we now live abroad. Later in the evening my husband and I returned to order a snakebite and black for old times' sake. Very disappointingly, they had no idea what this classic British pub drink is. Instead of leaving, we opted to stay and ordered a dry rosé and brandy for each of us respectively. We were given a sweet rosé and a brandy instead, but I didn't say anything to avoid a fuss. Upon ordering our second round, my husband again requested a dry rosé and brandy and saw that the price was more than he had paid for the first round. The barmaid admitted that she had given us the wrong wine the first time and the reason the price had changed was because the dry rosé cost more. No big deal, we all make mistakes. It was her terrible attitude that stood out the most. In the end after hearing how unpleasant, defensive and argumentative she was getting with my husband ... the same barmaid who at lunch didn't properly communicate my order to the kitchen ... I got up, gathered our stuff, went to my husband and told him I was going to leave. I said something to the effect that this is a very simple order that doesn't warrant such an unpleasant experience. The barmaid showed absolutely no communication or customer service skills. No appreciation for our patronage whatsoever. In fact, during this whole debacle, the two barmaids started talking animatedly to each other in another language obviously saying ugly and negative things about my husband, right there in front of the rest of the customers and him. Honestly, this was the worst customer service and experience I have ever had. This is only a place I recommend you go if low quality food and unfriendly, disrespectful, unprofessional barmaids are your jam."
Menu - 6 options
All prices are estimates.
Linguine
Linguine pasta served with a light sauce, garnished with fresh herbs, offering a delightful blend of flavors and textures.
Cauliflower
Crispy cauliflower florets with tangy lemon aioli and a sprinkle of fresh herbs.
Chicken Curry
Tender chicken simmered in a rich, spiced curry sauce with aromatic herbs and a touch of coconut milk.
Fish And Chips
Crispy battered fish served with golden fries and tartar sauce.
Mac And Cheese
Creamy macaroni pasta baked with rich cheese sauce, topped with crispy breadcrumbs for extra texture and flavor.
User
Tuesday evening was a good moment for visiting the beacsue it was not so many guests. we sat in their garden and had a good time. service was very efficient.
Address
Reviews
User
a great place with fantastic atmosphere. such a historical environment and also a great beer. a visit in banbury is worth it. good food served from the lunchtime.
kevinradcot
I recently moved to the area and this inn came highly recommended. I can see why - all four meals I had were excellent and well worth the price. The staff were also great. I'll definitely be coming back soon.
John
Went with friends for a meal. Went for the chicken mushroom pie. OMG. To die for. A full encased proper pie. Beautiful filling. Came with chunky home made chips and veg and a pot of gravy but I was just happy with the pie. Not stopped talking about it all weekend. Lovely friendly pub with a great atmosphere
Steve
The very helpful team managed to squeeze us in for dinner just as the kitchen was closing. Thanks to the kitchen team for being so helpful. Aside from the extraordinary decor and history, Ye Olde Reine Deer Inn offers excellent beers and a great menu. The team were friendly, engaging and obviously very proud of their pub. The Globe Room is well worth a visit.
Russell
I have visited this restaurant multiple times and have always had a great experience. The food is well-cooked and possibly the best around. The service is friendly, welcoming, and attentive, with all the staff always smiling, even when dealing with rude customers. I have recommended this traditional pub and restaurant to anyone looking for a friendly atmosphere and delicious food.
User
we wanted to eat somewhere in parsons street, and there is a fair amount of choice Thai, Japanese, but hubbie tied a burger. hey presto, we have found this little gem! Imagine his excitement to see that the Thursday night was offer beer and burger for £13! Thursday night is also quiz night, so that we can also for that. the menu, eat or service could not fail and would definitely recommend it and hopefully go back soon. has not won the quiz but had fun at the time.
andrewhooker
During a fortunate opportunity while passing by, we attempted to make a reservation at this restaurant. Unfortunately, it did not go through. However, the staff reached out to us and reassured us that it was not a problem, so we decided to drop in for lunch. We were pleased that we did. The restaurant is a charming old pub with friendly and skilled staff. Both my wife and I savored the delicious shepherd's pie served in a large Yorkshire pudding. We wish we had more time to indulge in dessert. The food was excellent, the service was outstanding, and the prices were fair.
User
location on parson st, perfect location in the city center and they can not miss this rustic sign! interior equipment for an incredibly interesting location, there is clearly a lot here, we sat in the back room, which required a walk down some backkorridore and seemed to be something from medieval TV show, it doesn't feel like somewhere that smuggelt incredibly fritted castle. have I been wrong? service order them at the bar and take their own drinks on the table (it is a pub right, somehow expected that.) but the two youngs who worked were both super friendly and even though their table service provided only the food that I did not complain, they have a system and it works. Food/drinks we g...
Caroline
The barmaids were extremely unfriendly and unappreciative of our patronage, to the point of being disrespectful. At lunch, I was made to pay for a side dish that they forgot to communicate to the kitchen which I said I still wanted after our food arrived. To me, this reflected extremely poor customer service, firstly as it was not my error, and secondly, as I was made to wait. At any other establishment of repute, this oversight would have been properly acknowledged and they would have been embarrassed to charge the customer on top of their lack of efficiency and communication. The devil is in the detail and there is no better PR than when customers go away feeling happy and treated well. Ad...
Categories
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Pubs "Discover a cozy atmosphere with hearty meals, craft beers, and classic pub fare. Enjoy comfort food favorites like fish and chips, burgers, and wings, paired with a refreshing pint or creative cocktail."
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Steak Savor prime cuts of juicy, tender steaks, expertly grilled to perfection. Each bite offers a burst of flavor, served with classic sides and delectable sauces to enhance your dining experience.
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British Traditional and hearty, the British menu offers comfort classics like fish and chips, succulent roasts, and savory pies. Rediscover familiar favorites, lovingly crafted with timeless recipes and fresh, local ingredients.
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Vegetarian Delight in our vibrant collection of vegetarian dishes, crafted with the freshest greens, rich flavors, and savory spices. Enjoy a wholesome, delectable plate that celebrates nature's finest ingredients.
Amenities
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Seating
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Live Music
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Late Night
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Reservations
