Phone: +4994431484
Address: Stadtplatz 2, 93326 Abensberg, Bavaria, Germany
City: Abensberg
Menu Dishes: 33
Reviews: 1613
"I stayed at the Kuchlbauer hotel for a few nights whilst on business and I was given a newly renovated room on the top floor, facing the town square. I 've been to Abensberg many times in the past, but this was the first time at the Kuchlbauer. It was also the last time... The room was lovely and spacious, bathroom was fantastic, however there were no curtains, only part blinds on the bottom halves of the windows, which seemed a bit odd. The temperature was stifling, and the temperature setting on the wall offered no respite. I enquired if there was air con, or even a fan. The reply was a flat 'no '. You should also be aware that there is a nightclub next door, and whilst you don 't hear noise from the nightclub itself, the people queueing to get in, and/or go out for a smoke, or waiting for a cab, is ever present until 4 5am... At night there are floodlights on the hotel front, so with the lack of curtains your room is never dark... This was all experienced during the first night of my stay, and I enquired at reception if they could please help. The response was a flat 'no '. Basically the lady at reception couldn 't care less if I had no sleep. They have clearly heard all of this before, because when I raised the issue of noise I was not only cut off before I could finish, but was told that this is a city issue, and not their problem. When I raised the issue about the hot room, I was told to open the windows, which yes you 've guessed it is when the noise goes up to 11. I also enquired if there was a sheet or something that could be done about the lack of curtains. The answer was a flat 'no '. So I think you are starting to get the picture of what you are dealing with here. I even spoke to the owner after the second night and nice though that he was, there was nothing he could or would do. I 'm not quite sure which. They are very clearly used to these complaints so it is staggering that they haven 't addressed them. The hotel itself is lovely, the rooms are lovely, the food is great, but the staff well the less said about some of them the better. Definitely not service minded, let alone in dealing with members of the public. Rude and unhelpful."
All prices are estimates on menu.