"I visited Pizza Plus Horsham for the first time last week, having received a leaflet through the door. Our order was made online and upon arrival at the premises, a gentleman in front of me was being served at the counter, so I waited my turn. Another man then arrived, who appeared to be a regular and he was duly served and departed. All very frendly chat between him and the server. Still I stood there, waiting to be acknowledged whilst the server began replacing the till receipt. As he had some difficulty doing so, another server spent time helping him. At no time during the 10-15 minutes I waited did anyone speak to me or acknowledge my presence. It was only when the server was actually dishing our pizzas up that he asked to check my order receipt. There must have been 5 chefs/packers/servers behind the counter, yet not one of them acknowledged my presence. Was it because I was a woman? I would like to think not, but maybe it 's a cultural thing. Whatever it was, they seriously need lessons in customer service. I, myself, have worked extensively on the frontline with the public and it 's not always easy, but just a hallo, sorry to keep you waiting or a please bear with us, I 'll be with you in a moment was all that was needed, rather than stoney stares and silence. The food was good, if a little bland, but I 'm afraid that we won 't be going back there again."
