"We decided to pop in for tea and cake, as we hadn't visited here since it had been refurbished. Sadly we have to agree others comments regarding customer service, and will not be returning any time soon. Upon arriving there were a few people in front of us waiting to be seated, which was fine. However, when we reached the front of the queue a member of staff completely ignored us, spoke to the group of 6 behind us who were booked for an afternoon tea and proceeded to seat them instead. When we were eventually seated we were shown to the nearest table possible, no offer to sit by the window, despite the restaurant only having about 20 customers, and there we sat and waited. After 10 minutes, ourselves and a lady from the table behind decided to see what cake was available. No labels on the 3 cakes displayed...Victoria Sponge was guessable, but the others not so easy. Then we returned to our tables and waited. A waitress appeared took another tables order and then disappeared. We counted 8 staff in the time we were there, so they weren't exactly short staffed After almost 15 minutes of waiting I asked a member of staff if they were going to take our, or the customers sitting behind us orders. A curt response was given that a waitress was there taking orders..the young lady had obviously arrived just as I was talking. I can not fault the young lady who served us, or the food and drink that we had, but the customer service is appalling. I dread to think what it is like when it is busy. If you are on a time limit with parking I wouldn't rely on quick food service here. One final note, when we went to pay they didn't even know what we had had to eat or drink...really not a good way for a business to run."
