Maldon
The Maldon Smokehouse

The Maldon Smokehouse

Cromwell Lane, Maldon, United Kingdom

Kebab • Asiatic • Seafood • British


"Cancer in brine are not a substitute for crushed crab claws. if they don't have them, then their chef must tell the poor waitress that instead of just serving what he has, not what is on the menu, and explain them. Lobsters... with roe in the march? They didn't look at theatrical and I suspected that the dry and bladder appeared frozen. to overdo everything we decided not to order anything else, but only to pay for our ancestors who were accused of being rude and annoying the waitress at their first day, which was not true at all. the only rude person there was the woman who was responsible, incredibly rude, and since 30 years worked in the hospitality industry I know how to treat customers if they want them to come back and they could do with some advices here clearly. we are very regular customers here, the support of the smokehouse, as it first opened and all by locking off to eat with takeaways home, and always had a great relationship with the staff. we treated ourselves as friends and were treated as friends in opposition. but today we were very disappointed and after we were accused of being rude and annoying what we certainly were not, we will probably not return. very sad, as with the help of matt, the former cook, we have hosted some amazing important family jubilees here. and please steve, no sarcastic answer. they have a really wonderful business, but they have to change their cook and in front of the house staff. they are not only on their usual high standards and are badly deducted."

Queens Head

Queens Head

15 North Street, Maldon, United Kingdom

Pub • Steak • Vegan • British


"Well it's a shame when you have to write something bad about an issue when you visit a place. We had arranged to have drinks with friends as one of our party was celebrating their 60th. We contacted the venue to enquire if this was Ok and that they could hold onto a cake which was purchased for them. The staff member we spoke with was polite and most helpful with our request regarding the cake. Upon arrival everyone was waiting for the main guest who we had brought along. We were not aware the Venus was holding a quiz evening otherwise we may have chosen another venue. Well when we got there not many people seemed to be there for the quiz, but we sat in our group at the back of the venue well away from others at the time. Another party turned up and sat in the same room, but were far enough away in our opinion. The quiz started and things were going swimmingly until the landlord and landlady interacted with us. It seemed obvious that we were not welcome as they starred at our party as they walked by. They made comments to a couple of our group about us being there on this quiz night. One of the party explained it was their birthday, but my wife explained that at no time was she made aware of a quiz taking place. The landlord and lady both made comments in relation to spoiling the quiz by our party, but my wife apologised to the party near us and they said at no time we were loud or spoilt anything in their view. My wife told me the landlord was.rude in the way he spoke to her while retrieving the cake from the fridge outside where it had been placed. My wife explained she was obtaining the cake and all he kept saying was that she should not be behind in this area. It was not secured off and there were no signs expressing the public/customers should not be in this area. The venue is a local to a couple of our party and we have been there previously as it is not too far from where we live. Now none of us will visit the venue as the experience was not pleasant and we were clearly not welcome, but they seemed happy to take our money on a quiet Wednesday evening. The landlady was also heard speaking to a member of staff rudely relating to the cake and I hope they received an apology from her for that. The only reason for the 2 star service was for the other staff as they both deserved one each. This is an additional edit following their response. At no time as mentioned in the post was my wife informed of any quiz. As also mentioned we would have considered changing the venue under those circumstances. You have made no reference to the comments received especially from the landlady who clearly said to one of the party you have spoilt the quiz. You yourself spoke to my wife rudely in that you kept saying the same thing, but as it has been mentioned at no time did anyone offer to get the cake for her and no restriction was in place. We left early instead of staying because of the situation and for an early weekday night our custom I would have thought would have been greatly received."

The Lock Wilkins Tea Room

The Lock Wilkins Tea Room

The Lock, CM9 4RN, Maldon, United Kingdom

Cafe • Seafood • British • European


"I 'll start with a positive the lady that served us was delightful. I didn 't catch her name but she was a little older. She was very friendly and couldn 't do enough for us. Unfortunately this is where the positivity ends. Having had 30+ years in the catering trade I understand that I may be a little more critical, however, it doesn 't take years of experience to notice what we saw here yesterday. I was more than a little shocked at some of your hygiene standards. On at least two occasions I saw a member of staff walking through the seating area with a bag of rubbish. Didn 't necessarily have an issue with this until they put the bag on the floor and then served a customer at the 'hatch ' with an ice cream cone. Absolutely no attempt made to clean their hands beforehand. Having been to the bin, they were more than happy to pick up a cornet to fill with ice cream. Also spotted one of your girls licking her finger ready to pick up a cornet. That 's just not on guys. Re food quality has anyone tasted your quiches lately? My homemade quiche lorraine had two pieces of bacon it was basically an unseasoned egg tart. Potatoes were slightly undercooked too. I will say that the leaf salad was lovely and fresh. Your vanilla ice cream that you serve with desserts is obviously a cheap soft scoop. Totally lowered the standard of the whole dessert. Please consider using an elevated option. You have a widely known reputation but I don 't believe this site is working to your brand standards. If it is, maybe this needs to reassessed."