Phone: +447736741177,+441621855557
Address: The Street, CM9 4LT, Maldon, United Kingdom
City: Maldon
Menu Dishes: 25
Reviews: 160
Website: http://thenewpavilion.co.uk
"We come to Maldon fairly regularly and occasionally stay over. The New Pavilion is was one of our favourite go to restaurants. We arrived at 7:30, as booked, and were very happy to see the front restaurant full except for our table for two. We ordered drinks at the bar and sat at our table. Maybe we should have been more aware of the situation when, after about 15 minutes, we had to tell the staff we were now ready to order. The young waitress was very apologetic and we said it was no problem, not her fault as she was doing two jobs waitressing and covering the bar as the barman had literally disappeared and was occasionally seen serving an old meal. Now we were waiting. 40 minutes? During this time we noticed a number of people shaking their heads at the staff. People walking out after questioning the service and the delay. The poor waitress, we could literally hear her in the back room crying. When our starters came we cancelled our main courses. My wife said my baked Camembert looked like a crème brûlée. I did eat it though and pay for it. I was not going to put the waitress through any more stress. I spoke to the barman as we were leaving and he seemed very surprised that I mentioned the overload of work the waitress was doing covering both jobs. He never said what he was doing during his absence. I did say that as he was obviously not the owner it was probably not his fault as well. All the tables in our corner agreed with what I told the bar manager and we’re about to leave without food. I will be very interested to see the owners reply and any excuse he comes up with. There’s no excuse. Get more staff. Hopefully the waitress has walked across the road to a top restaurant that treat their staff better. She was brilliant and deserved better treatment."
All prices are estimates on menu.