"We have been loyal customers of Steff's for many years and have always enjoyed their food. However, we were disappointed to see that lunch time snacks had been removed from the menu after COVID and moved to their take away location across the street. Today, we decided to try their toasted sandwiches instead. When we ordered, we were informed that they were low in stock at only 12:15pm, which was the start of lunch time. Despite this, we proceeded with our order. Unfortunately, when our sourdough toasties arrived, they were burnt with black, rock hard edges that made it difficult to even cut into them. The ham in my sandwich was also black around the edges. When we brought this up to the waitress, she simply stated that they were made in a machine. Additionally, because payment is now taken at the time of ordering, no one checked in with us to see how our meal was going. It felt as though the staff were avoiding us entirely. At £9 each, these sandwiches were practically inedible. We will continue to visit the garden centre, but will not be returning to the restaurant."
