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Pizza • Italian • American • Vegetarian
"We haven’t been to a Frankie Bennys for years but called in on a random wet Sunday for lunch. No booking but we’re seated straight away, drinks order taken immediately brought over before we’d even gotten our coats off. We shared the starter for 2 which was really good, probably the highlight of the visit. The mains were quick to follow were really tasty filling. Would have loved a dessert but were too full, will do next time though. The drinks were refreshed during our visit, the staff were polite prompt. Looking forward to coming again! Dietary restrictions: They have an extensive gluten free menu on the back of the normal menu. It’s so nice to not have to ask for one specifically the options choices are plentiful. Would definitely bring our celiac family members here as it would give them the chance to feel included as so many other restaurant chains make them feel uncomfortable for their dietary requirements. Service: Dine in Meal type: Lunch Price per person: £20–30 Food: 4 Service: 5 Atmosphere: 4 Recommended dishes: BBQ Chicken Burger"
Pizza • Steak • American • Vegetarian
"Today, we visited the restaurant for my son's 11th birthday celebration with his friends. We ordered our main dishes and milkshakes from the menu. We wanted to order dessert, but we only had 25 minutes before we had to leave for laser tag. We inquired with the server if we would have enough time, and she assured us that we would. We decided to order 4 desserts. Unfortunately, only 2 desserts arrived after 5 minutes, while the other 2, including the one for my son's birthday, arrived just as we needed to leave. This 20-minute delay in serving the desserts caused my son to be upset as we had to rush through his birthday dessert. As a result, we were late for laser tag and missed a game. When I questioned the delay, I was informed that it was due to a new chef and was left with no further explanation. We also requested a balloon for each child, which was not provided, despite other children of similar age receiving them. When we inquired about the balloons, the server confirmed but never brought them. The food was mediocre, as we expected. Overall, it was one of the worst cases of service we have experienced."
Cafés • Mexican • European • American
"Had recently seen posts on Facebook regarding this restaurant having new management and thought we'd pop in pre-film. Visited on Saturday night (7th May) with my family, booked a table well in advance, were greeted very nicely upon entry which always makes things a lot nicer. Upon seating we noticed that something wasn't quite right, the restaurant was pretty much full, the most full we've seen it in a long while to be honest, partway through us ordering our drinks the manager went into the kitchen we assumed to speak with his kitchen team, he didn't come back out through the duration of our meal. We could see the cooks trying their hardest and we knew that the wait on our food would be a while. Me and my daughter watched the cooks and observed the team, working in hospitality myself I am more aware, filling in for one another. The place where the manager was somebody had replaced, another manager was speaking to tables. In summary, we waited long, but we knew about it in advance, the food was good when it eventually came, the manager did come around towards the end of our meal and spoke to us at length regarding the issue that had led to the events and his honesty was refreshing, the team were obviously strained however there were still smiles, sounds of laughter, overall the service was great, food was good, communication was brilliant. The only negative was an older couple at the entrance being extremely rude when told they couldn't be seated, which the female manager dealt with very well may I add. Will return for sure. Well done!"
Cafés • Steak • Pasta • Mexican
"For my daughter’s birthday she chose to have breakfast with family and friends at Frankie and Benny’s and we were really well looked after. There is free parking here and it is adjacent to the restaurant which is on the perimeter of Crown Point North shopping centre. We received a warm welcome and a table for ten was waiting for us. Everywhere was clean and tidy and the atmosphere was good. Ellis was our waiter and he was courteous, polite and friendly for the duration of our visit. I felt that they could have benefitted from more resources at times, as the restaurant got busy at one point and Ellis and his manager seemed under pressure. But the food arrived in decent time and was all delicious. Drinks were sometimes a little slow arriving but we were kept informed. The vegan and vegetarian fry ups were lovely. Ellis kindly brought out a birthday cake for my daughter and allowed us to use ten plates and forks which was appreciated. All in all we spent two hours in the restaurant, we felt looked after and everyone enjoyed their breakfast."
Pizza • Vegan • Italian • American
"Visited on Saturday afternoon, was very busy and we were left waiting in the doorway for at least 5 minutes before anyone came over to us. We were seated right at the back near the kitchen which was the busiest part, almost all tables were full. I don't know why we were seated here as there were many empty tables near the front. We ordered the chicken variety starter and the house burger. The starter arrived within 10 minutes and was generally good. The chicken on the scewers was dry but everything else was ok and presentation was good. The mains arrived and looked fine but the burgers were overcooked and tasted like carboard. The waiter completely lost interest in us once he delivered the main course, we planned to ask for another drink but didn't get the chance to ask. He was only interested in new customers coming in. We didn't finish the burgers and chose to leave. Again it took forever to catch the writers eye and ask for the bill. We paid by the F&B App, we used the 2 for 1 mains deal, it slightly made up for the food. I like the new App to pay as you don't feel so pressured to leave a tip when people don't deserve it."
Pizza • Kebab • European • Vegetarian
"First visit and probably my last,wasn’t impressed at all with the presentation of my pizza,I did ask the server if the pizzas were thin she said yes,but didn’t think they would be as thin as they were ,also very insipid looking not very appetising to look at, I ordered a margarita pizza which I asked for olives which were green first time Ive had green olives on my pizza, also red onions which were chopped up into small pieces, when the pizza arrived at the table my plate underneath was black from the oven,and my pizza bottom was black as well not burnt black ash from the oven not appetising at all,I did take photographs of it, spoke to the server and told her to tell the chef, but it was like nobody cared, very poor show. Also your toilets were a mess toilet paper all over the floor no soap to wash your hands .Look at the pic and see if you would like that?"
"Five star worthy experience this afternoon. First time here and have to say the place is really cool. I appreciate it when popular eateries dedicate a page on their menu to unmistakable certified vegan options. The options are plenitude as well. Great restaurant choice for a warm vegan pizza and a classic milkshake in a retro glass- loved this so much. Decor is so cosy and also retro- warm dim lighting, comfy booths. Everyone seemed to be enjoying their lunch. The two chefs on the weekday lunch shift today (one male, one female were very quick at servicing the food orders and seemed like they enjoy their profession- I hope the company treats them well as they deserve the recognition. To be blunt for a second, I appreciate that the chefs here wear hair caps as I have seen too many places in which chefs do not? My waiter had a good personality, acknowledged my wish to eat from the vegan menu. She had a relaxed vibe about her. I think she (Nicole makes the Exeter branch special. I came alone but I imagine it would be a fantastic place to bring a loved one and share a meal together : Must say one last time the interior design is bang on- even in the toilets! Fun change of music as well- not typical commercialised tunes. The likes of Dean Martin, Frank Sinatra, Barbara Acklin and lesser known ones like Freddie the Dreamers. What a joy!"
Wine • Beer • Brunch • American
"Booked a table for mother’s day and got to restaurant and had to wait 40 minutes for a table . All they said is they are busy. Happened to lots of other people who had to wait a lot longer. No staff gave any explanation. Very noisy in restaurant."
Kebab • Pizza • Steak • Mexican
"we had a disappointing experience with a pub lunch, but frankie and benny are prepared for this disappointment. the personal was great. they found us a table for five big adults. they quickly took our drink order and delivered exactly what we ordered, including the special drink request of my father. we shared a meat festival star and a pizza style garlauchbrot. it was just enough to the juices flow for our main courses and tasted fantastic the most important courses were also fab. my sister in law loves her grill sauce. the penny of my mother came out hot. my salat was right, I wanted some extra salat dressing just for the case, but I didn't need it. the Speck double cheeseburger defeated my sister. my dad really enjoyed his ribs when we approached them. puddings were really nice to brownies and chocolate fudge cake for my sister and sister in law. dad had apple cake that comes with both vinegar and ice cream. I had the frightened basket cream, caramel ice cream and banane in a cookie shaped basket. we all agreed that eating was much better than we could have gotten in the pub and the service was absolutely extraordinary. They also brought me a cupcake with a candle so I could fly out. they played stevie wonders happy birthday. I was really touched, and when it came to the bill, my sister in the law loaded the francie and benny app on her phone and we have 50% of our main courses. my father was very satisfied/ I can't stress how good the service was. all the staff members were happy that our meals felt special and I even have a box to bring my cupcake home. I think all our meal times will go there. happier place for us."
Wine • Beer • Pizza • Brunch
"First time I have ever experienced such shocking door service. A guy tried to come into the Acapulco big was turned away and was started on by a cocky..."
Cafés • Kebab • Italian • European
"Although we have been to F and Bs before we were disappointed this time round. Firstly the attachment highchair for my son, although the right size and nice to have him at the table was quite dirty. As it was made of canvas it would be hard to clean and did have a smell to it. The restaurant itself was very noisy and we had to really shout to hear each other at our table. The service however was good. Polite and prompt. However most disappointingly was that my wife discovered an inch long metal shard in her food! Staff apologised and made some fresh food but understandably she wasn’t too keen to eat any more and I was concerned what my children had eaten as this had a similar spaghetti dish. I would certainly think again before rebooking. Shame"
Kebab • Asiatic • Seafood • Mexican
"The staff at this restaurant is diligent, the food is reasonably priced, and there is a nice variety of background music to choose from."
Pizza • Pasta • Steak • Italian
"My partner and I visited Frankie and Benny’s, The Derwen Designer Outlet Village, Bridgend for lunch during a shopping trip. We were greeted promptly and shown to a table but we asked if we could be sat near a window which was fine. We ordered drinks my partner had a Diet Coke and I ordered a glass of Peroni which didn’t look or taste like Peroni? My partner had lasagne which was satisfactory but lacked any real meat content and I had the hot dog with fries which I enjoyed. The food is basically pub grub at probably the going rate and filled a little hole until we could get home for tea. We wouldn’t rush back to any Frankie and Benny’s again and were disappointed on the amount of quality eateries available at the Village Outlet."
"First time visiting Frankie and Benny's with a friend. We were politely welcomed to a seat and asked if we would like anything to drink before the waitress left. We asked for some time to decide what we wanted to order. The waitress returned promptly after serving customers who were ready to order. This was reasonable time for us. We then ordered drinks and two courses each. A starter and a main. The drinks were brought over in good time for us to settle and have a chat. The starters arrived not long after. My friend ordered a garlic bread pizza which he described as greasy but tasty. I decided to have the mozzarella dippers which tasted bland, even with the sauce. A couple of them were overcooked. For our mains we ordered a vegan burger with sweet potato fries and a plain 6oz burger with fries. The vegan burger was very tasty, however the sweet potato fries were slightly overcooked but still rather nice. The plain 6oz burger arrived : not plain. It had to be sent back and corrected. However my friend was pleased with it once it came back. We were rather full afterwards and decided to pass on trying a dessert. We asked for the tab and it came back to us at an incorrect amount. We soon realised they charged for a jug of the cocktail I ordered instead of a glass and 2 servings of coke. We brought this up to the waitress and she fixed the issue with the cocktail but informed us that because we ordered the coke from the main menu, instead of the side menu (even though they are the same price) that the refills would not be free. 7/10 food. 6/10 service. Wouldn't be somewhere I'd go back in a hurry as there are far superior eateries for similar prices."
Pizza • Pasta • Steak • American
"The prices at this restaurant are on the higher side, but I had a discount voucher. Honestly, I would be happy to pay full price to dine here, although it would have to be a special occasion rather than a regular outing. My burger was fantastic, and the children's meal was equally delicious, with a wide variety of options for kids—definitely the most extensive selection I've seen, including vegan pizza, which is rarely available for children. It was quite busy, and at times the service felt a bit slow, but it wasn't off-putting. The server appeared somewhat serious at first, but was actually very friendly and accommodating, and the bartender whipped up some amazing gin cocktails. Overall, the dishes were beautiful, with plenty of choices for both adults and kids, great drinks, and attentive staff. It's definitely worth a visit! Just be prepared for a bit of noise, as the acoustics in the building could use some improvement."
Fish • Pizza • Cakes • Italian
"I am a frequent visitor to Frankie and Benny's in Newcastle, going to this branch a little less frequently than the brnach at the Gate, which is in a far better location near the cinema. This branch feels a little smaller and less private inside, with big glass windows overlooking a busy street.This restaurant chain is classically Italian in flavour, playing non stop easy listening style songs, lots of Sinatra too, as you eat. the decor is done very well, with murals depicting the history of the restaurant's owners.The menu is typical Italian with a personal edge, dishes like Mama's cheese bake' and New York cheesecake' spring to mind. It is done in an attempt to transport you into a different time and place. The food is always tasty and wholesome. Pizzas have a fresh vegetable base, no fake cheese or pizza sauce here. Dishes are always well cooked and done to personal specification.This branch always provides less in portion to the one at the Gate, for some reason, but this is my only complaint. The staff here are friendly, student hip-hop types who are quick to serve, happy and talkative. Great menu for kids and adults alike. Prices are reasonable but a little higher than similar pizza outlets, but worth it for the environment you eat in."
Brunch • Italian • American • Breakfast
"Despite reserving a table for four two days ahead of time, we were informed upon arrival that we would have to wait 20 to 30 minutes for our table. I waited for 25 minutes with my elderly mother and three-year-old daughter, but the table was still unavailable. Other patrons mentioned they had been waiting for 45 minutes. Eventually, we decided to go next door to Friendly Phil's, where we were seated within five minutes in a much nicer and better-organized environment. Overall, our experience at Frankie and Benny's was terrible; it was clear they had overbooked and the staff couldn’t manage the situation. I won’t be returning."
Pizza • Pasta • Steak • European
"Myself and my partner ate at Frankies in Cramlington last week. From when we got there to when we left we were looked after by a young lady called Lauren. She showed us to our seats which were right in the window and asked if...we would like drinks straight away or she could come back which was nice. After looking at the menu for a few minutes Lauren came to take our order and all questions we had were answered very well. When the food arrived it was served nice and tasted great. After we had finished our food our plates were taken away and we were asked if everything was ok with our meals. We particularly liked this as I don’t like to be bothered during my meal. If it wasn’t nice, then we would inform staff. Lauren returned to our table to ask if we wanted anything more. We paid the bill and left a bigger tip than usual because of the great service."
Cafés • Kebab • Mexican • European
"This was a terrible experience! The service was extremely slow, with not enough staff on hand. My son's chips were lukewarm. I understand that families use this restaurant for parties, but it's not acceptable for children to be unruly and annoy other customers and staff. I will not be coming back anytime soon."
Kebab • Seafood • Mexican • European
"Nice little F&B franchise. We've been quite a few times in recent months and after a dip in service and quality, this restaurant has definitely picked up. The food quality is good with increasing choice for vegetarians and vegans which is a plus. The service team are very friendly, especially Lorna, one of the Managers. Please keep up the good work."