British Cheeseboard
The Swan Inn - Norwich

The Swan Inn - Norwich

10 Lower Street Horning, Norfolk NR12 8AA, Norwich, United Kingdom

Pizza • British • Bakeries • T-bone Steak


"The organisation in this place is an absolute shambles. I would be ashamed to be in charge of this place AND I would treat my customers with a damn sight more respect! Arrived as a party of 5 with a booking from a week ago to find people queuing out of the door past the sign 'wait here to be seated '. For 5 minutes NO ONE WAS SEATED although 75% of the tables were empty. Eventually side stepped the queue because most were waiting for the bar, and asked a member of staff whether we needed to wait there..... only to be taken straight to our table we could have waited there another 20 minutes if we hadn 't taken the initiative. We ordered drinks and waited 15 minutes for them to arrive. We ordered food and AFTER 45 MINUTES waiting finally asked where it was. It started arriving 60 minutes after we ordered it, and the final meal landed 20 minutes later. Frankly unbelievable to think that they think a 60 minute wait for the first meal is reasonable AND a 20 minute wait for the final meal to arrive after that! With each meal arriving (they arrived in 3 deliveries 10 minutes apart) we got a bleated half hearted 'sorry for the delay ' while we watched other people order after us and receive their meals before us. Finally when we left, having eaten 3 satisfactory meals and 2 very very average meals AN HOUR later than we should have we paid and left for the last time. Not a word of genuine recognition of the fact that their incompetence from front of house through to the kitchen spoiled our family outing. And not a hint of an attempt to make us want to come back. This place deserves its 3.5 trip advisor rating it is only 3.5 on its best day. P.S. I had the burger they use in their Trip Advisor picture. Mine came with half the portion of chips shown and no salad except a solitary mini pickle sitting between the burger and the chip pot"