"After visiting this pub a few years ago we decided to return for a late Father’s Day meal and our first meal out since having our baby 3 weeks ago, and wow what a disappointment. Staff wearing whatever they picked up out of the wardrobe, flip flops, wellies, if working in a hotel dining area I’d expect if not a uniform, at least to be served by staff dressed like they were at work and not at home. We waited 10 minutes to be served for a drink at the bar before heading to our table, despite their being 2 people in front of us. Staff were clearly overwhelmed and incompetent. To give more detail, it was quite possibly the worst dining experience I have ever had, s complete lack of any interpersonal skills among the staff and customer service non existent. These people should categorically not be working in a public facing job. There were 6 of us and we had a meal missing from our table, despite the waitress reading our order back to us. Waitress came to see if everything was ok and realized a meal was missing, she then walked off with no apology and did not return to the table to update us with what had happened or how long we would have to wait for the missing meal. After ten minutes she returned and stated ‘I’m trying to get the chef to make that for you’, after 15 minutes the manager came and stated the same ‘I’m trying to get the chef to make that for you’ after 20 minutes of waiting we told the waitress to cancel the missing meal as the rest of the table had finished, after 30 minutes the meal then arrived at the table after it had been cancelled. What establishment is it when the staff state they are ‘trying’ to get their chef to do their job? Another meal was ruined, steak supposed to be served medium rare, was that over cooked was the equivalent to chewing a leather boot. One member of our party has a severe gluten allergy and ordered a gluten free chicken curry and another member of our party ordered a standard gluten free curry, when the curry came out I asked if that was the gluten free one to which the waiter said ‘what is gluten free?’ Waitress serving our meals stated numerous times that she ‘couldn’t be arsed’, ‘I can’t be bothered’, my partner went outside and the waitress was outside and she stated to him she wasn’t going back inside and that she was hiding from the tables. She then asked my partner if he wanted to go into the kitchen to speak to the chef regarding his missing meal as when she had gone in the chef had called her and the manager ‘f*cking stupid’. 1. not a customers job to speak to the chef, that is the staffs job to query where a tables food is, 2. Why on earth you would relay altercations between staff to a customer I will never understand. We over heard the manager arguing with another customer at the bar when they were trying to order a meal, the manager turned to them and stated she wasn’t going to serve them any food or drink. When we queried our bill and explained all of our issues from the missed meals, complete lack of customer service, over cooked food etc, we were met with a waitress who looked down at her notepad the whole time, didn’t even look interested with what we were saying she clearly wasn’t (the same waitress who told us earlier that she ‘couldn’t be arsed’ , she then walked away from the table without saying anything to us. Her manager then came to the table and had the same uninterested, argumentative attitude, shouting at us that we had made her waitress cry, when my partner stated he would not be paying the bill, that we would pay half of it, she then walked away from the table. Another member of our party then went to the toilet and on his walk back through the bar to return to the table was told ‘don’t bother leaving we have called the police’ whilst our whole party were all still sat in the dining room, thinking the manager was rectifying our bill and returning to the table!!!! At this point we then sat outside waiting for the police to arrive and when attempting to speak to the manager to attempt to rectify the situation she completely ignored us. Not hard to see why the staff have the cannot be arsed attitude when the manager has the exact same attitude. To conclude, I would not go back here if it was the last place on earth and would highly recommend that you do NOT spend your hard earned money here. To all the staff at this shoddy establishment I recommend selling up and getting a different job that requires never speaking to a customer because you all have no clue how to work in the service industry. Your attitude and conduct towards us as customers was disgusting, running your establishment how you are you’ll be closed in a matter of months and it’s nothing less than what you deserve."
Cheese Soup
