Phone: +44129884229
Address: Market Place, SK17 0AL, Derbyshire Dales, United Kingdom
City: Derbyshire Dales
Menu Dishes: 14
Reviews: 766
Website: http://www.charlescotton.co.uk/
"After visiting this pub a few years ago we decided to return for a late Father’s Day meal and our first meal out since having our baby 3 weeks ago, and wow what a disappointment. Staff wearing whatever they picked up out of the wardrobe, flip flops, wellies, if working in a hotel dining area I’d expect if not a uniform, at least to be served by staff dressed like they were at work and not at home. We waited 10 minutes to be served for a drink at the bar before heading to our table, despite their being 2 people in front of us. Staff were clearly overwhelmed and incompetent. To give more detail, it was quite possibly the worst dining experience I have ever had, s complete lack of any interpersonal skills among the staff and customer service non existent. These people should categorically not be working in a public facing job. There were 6 of us and we had a meal missing from our table, despite the waitress reading our order back to us. Waitress came to see if everything was ok and realized a meal was missing, she then walked off with no apology and did not return to the table to update us with what had happened or how long we would have to wait for the missing meal. After ten minutes she returned and stated ‘I’m trying to get the chef to make that for you’, after 15 minutes the manager came and stated the same ‘I’m trying to get the chef to make that for you’ after 20 minutes of waiting we told the waitress to cancel the missing meal as the rest of the table had finished, after 30 minutes the meal then arrived at the table after it had been cancelled. What establishment is it when the staff state they are ‘trying’ to get their chef to do their job? Another meal was ruined, steak supposed to be served medium rare, was that over cooked was the equivalent to chewing a leather boot. One member of our party has a severe gluten allergy and ordered a gluten free chicken curry and another member of our party ordered a standard gluten free curry, when the curry came out I asked if that was the gluten free one to which the waiter said ‘what is gluten free?’ Waitress serving our meals stated numerous times that she ‘couldn’t be arsed’, ‘I can’t be bothered’, my partner went outside and the waitress was outside and she stated to him she wasn’t going back inside and that she was hiding from the tables. She then asked my partner if he wanted to go into the kitchen to speak to the chef regarding his missing meal as when she had gone in the chef had called her and the manager ‘f*cking stupid’. 1. not a customers job to speak to the chef, that is the staffs job to query where a tables food is, 2. Why on earth you would relay altercations between staff to a customer I will never understand. We over heard the manager arguing with another customer at the bar when they were trying to order a meal, the manager turned to them and stated she wasn’t going to serve them any food or drink. When we queried our bill and explained all of our issues from the missed meals, complete lack of customer service, over cooked food etc, we were met with a waitress who looked down at her notepad the whole time, didn’t even look interested with what we were saying she clearly wasn’t (the same waitress who told us earlier that she ‘couldn’t be arsed’ , she then walked away from the table without saying anything to us. Her manager then came to the table and had the same uninterested, argumentative attitude, shouting at us that we had made her waitress cry, when my partner stated he would not be paying the bill, that we would pay half of it, she then walked away from the table. Another member of our party then went to the toilet and on his walk back through the bar to return to the table was told ‘don’t bother leaving we have called the police’ whilst our whole party were all still sat in the dining room, thinking the manager was rectifying our bill and returning to the table!!!! At this point we then sat outside waiting for the police to arrive and when attempting to speak to the manager to attempt to rectify the situation she completely ignored us. Not hard to see why the staff have the cannot be arsed attitude when the manager has the exact same attitude. To conclude, I would not go back here if it was the last place on earth and would highly recommend that you do NOT spend your hard earned money here. To all the staff at this shoddy establishment I recommend selling up and getting a different job that requires never speaking to a customer because you all have no clue how to work in the service industry. Your attitude and conduct towards us as customers was disgusting, running your establishment how you are you’ll be closed in a matter of months and it’s nothing less than what you deserve."
Full menu - 14 options
All prices are estimates on menu.
Fish Dishes
Fish & Chips
Crispy golden fried fish fillet served with classic French fries, a side of tangy tartar sauce, and a lemon wedge.
Fish And Chips
Crispy battered fish served with golden fries and tartar sauce.
Chicken Wings
Wings
Crispy chicken wings, tossed in your choice of sauce, served with celery sticks and blue cheese dressing.
Entrées
Appetizer
Rice
Risotto
Creamy Arborio rice cooked to perfection, with a rich blend of Parmesan and fresh seasonal vegetables.
Bread
Mexican-American Food
Empanadas
Savory pastries filled with spiced meat or vegetables, wrapped in a crisp, golden crust.
Soups
Chicken
Chicken Wings
Crispy chicken wings seasoned to perfection, served with a tangy dipping sauce.
Indian
Chicken Curry menu
Tender chicken simmered in a rich, spiced curry sauce with aromatic herbs and a touch of coconut milk.
Al Forno*
Salads
Blue Cheese Salad
Blue Cheese Salad: Crisp greens, tangy blue cheese crumbles, cherry tomatoes, walnuts, and creamy dressing.
Dessert
Jonathan
We wanted a big dining room for a reunion. Somewhere good for walker and for non-walkers. Good value. It had it all and we enjoyed our Sunday lunch for 14.
Address
Reviews
rodger
The restaurant was completely full, but they kindly seated us at a low table that was surprisingly comfortable. The food was excellent, with generous portions.
dotd2020
The lamb and mint pie was absolutely delightful. We had a party of 17 and the service was excellent. I would definitely return to eat or drink at this restaurant again. Thank you.
michaelmO8283SF
Bad steak meals for two that cost us “top dollar”. We finally got a price reduction after some hassle with management. However, because we couldn’t actually eat the overcooked and poor quality meat, we still were short-changed as, in order to leave without further argument, we had effectively agreed to pay £24 for two small portions of oven chips. View menu
Climber12791401220
We had a wonderful stay at this restaurant and were pleasantly surprised to be given a charming outdoor cottage-style room. The decor was not modern, but rather old-fashioned and historic. After a long walk in Santa hats, we checked in and enjoyed some drinks at the bar where we met some lovely people. We had a Wowcher deal that included breakfast and paid extra for an additional person. The restaurant is located in a lovely little village.
karenp5656
Beautiful village, hotel a bit dated but comfy and food average. Had a nice evening meal, looking forward to a few drinks in the cosy bar. Barmaid rang last orders at 5 minutes to 9. When asked why she said she could if it was quiet. There were 7 people in the bar. One girl behind the bar was moaning she was tired, the other said there was a British Legion down the road if we wanted another drink. Spoilt what had been a nice couple’s of days away. Would have thought they would have welcomed extra custom.
Anaesec
Appalling service from start to finish. We booked for a weekend away even asking for the same room for sentimentality and booked the restaurant for dinner. When I complained about our table we were given at dinner, and asked to be moved into the main dining room, I was told there were no tables (I could see at least 3). Finally moved to a table to eat dinner in the bar. We were not happy with this but chose to eat there and not make a fuss after already been made to feel a nuisance by the bar lady called Jenny. Called rude and vile names by Jenny who was behind the bar claiming she was the manager . She clearly was not. I asked what happened to customer service and was made to feel belittled... View menu
Stu77414
I was just about to Leave my feedback when I happened to look at the previews four reviews. I happened to witness the sorry incident last weekend when a lovely couple were subjectively humiliated and hurled abuse at by a so called waitress/bar attendant in hoodie, jeans , trainers and tattoos . It all occurred because the lady appeared to ask to change tables , not an unusual or impossible request. The bar woman (I would not use the term lady) hurled abuse at her and it was clear to see the couple were very uncomfortable. The attitude of this woman was absolutely appalling and had I have been the manager she would have been dismissed on the spot and numerous apologies would have been made to...
324luisaq
I have written my review again as my previous on the hotel listing does not seem to have been published. Anyway, I can not fathom how anyone can rate the restaurant highly. Our experience of Sunday lunch was appalling. The menu states that the roast dinner is freshly cooked with locally sourced produce. That is not what we received at all. An inedible, reheated dinner, with burnt cauliflower cheese, mash potato, one boiled parsnip and Aunt Bessie's style Yorkshire pudding. The whole meal just looked grey, was overcooked, and completely flavourless. When asked about the whereabouts of the roast potatoes, a bowel of deep fried Aunt Bessie's potatoes was brought out. Both my partner and I could...
emmamU7859CK
After visiting this pub a few years ago we decided to return for a late Father’s Day meal and our first meal out since having our baby 3 weeks ago, and wow what a disappointment. Staff wearing whatever they picked up out of the wardrobe, flip flops, wellies, if working in a hotel dining area I’d expect if not a uniform, at least to be served by staff dressed like they were at work and not at home. We waited 10 minutes to be served for a drink at the bar before heading to our table, despite their being 2 people in front of us. Staff were clearly overwhelmed and incompetent. To give more detail, it was quite possibly the worst dining experience I have ever had, s complete lack of any interpers... View menu
Categories
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Steak Savor prime cuts of juicy, tender steaks, expertly grilled to perfection. Each bite offers a burst of flavor, served with classic sides and delectable sauces to enhance your dining experience.
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Cheese A curated selection of artisanal cheeses from around the world, featuring diverse flavors and textures that delight the palate. Perfect for sharing or savored individually with the ideal accompaniments. View menu
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Coffee Indulge in our rich and aromatic coffee selection, expertly brewed to awaken your senses. From classic espresso to creamy lattes, discover the perfect blend to start your day on a flavorful note.
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Salads Fresh and vibrant, our salads are crafted with seasonal ingredients and a mix of crisp greens, colorful vegetables, and unique dressings, offering a delicious and healthy choice for any palate.
Amenities
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Wifi
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Seating
- menu
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Reservations
- menu
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Parking Area
