Grilled chicken, crisp romaine, Parmesan, Caesar dressing, wrapped in a soft tortilla.
Pizza • Pasta • Steak • Italian
"First time visiting Frankie and Benny's with a friend. We were politely welcomed to a seat and asked if we would like anything to drink before the waitress left. We asked for some time to decide what we wanted to order. The waitress returned promptly after serving customers who were ready to order. This was reasonable time for us. We then ordered drinks and two courses each. A starter and a main. The drinks were brought over in good time for us to settle and have a chat. The starters arrived not long after. My friend ordered a garlic bread pizza which he described as greasy but tasty. I decided to have the mozzarella dippers which tasted bland, even with the sauce. A couple of them were overcooked. For our mains we ordered a vegan burger with sweet potato fries and a plain 6oz burger with fries. The vegan burger was very tasty, however the sweet potato fries were slightly overcooked but still rather nice. The plain 6oz burger arrived : not plain. It had to be sent back and corrected. However my friend was pleased with it once it came back. We were rather full afterwards and decided to pass on trying a dessert. We asked for the tab and it came back to us at an incorrect amount. We soon realised they charged for a jug of the cocktail I ordered instead of a glass and 2 servings of coke. We brought this up to the waitress and she fixed the issue with the cocktail but informed us that because we ordered the coke from the main menu, instead of the side menu (even though they are the same price) that the refills would not be free. 7/10 food. 6/10 service. Wouldn't be somewhere I'd go back in a hurry as there are far superior eateries for similar prices."
Fish • Pizza • Cakes • Italian
"I am a frequent visitor to Frankie and Benny's in Newcastle, going to this branch a little less frequently than the brnach at the Gate, which is in a far better location near the cinema. This branch feels a little smaller and less private inside, with big glass windows overlooking a busy street.This restaurant chain is classically Italian in flavour, playing non stop easy listening style songs, lots of Sinatra too, as you eat. the decor is done very well, with murals depicting the history of the restaurant's owners.The menu is typical Italian with a personal edge, dishes like Mama's cheese bake' and New York cheesecake' spring to mind. It is done in an attempt to transport you into a different time and place. The food is always tasty and wholesome. Pizzas have a fresh vegetable base, no fake cheese or pizza sauce here. Dishes are always well cooked and done to personal specification.This branch always provides less in portion to the one at the Gate, for some reason, but this is my only complaint. The staff here are friendly, student hip-hop types who are quick to serve, happy and talkative. Great menu for kids and adults alike. Prices are reasonable but a little higher than similar pizza outlets, but worth it for the environment you eat in."
Pizza • Pasta • Steak • American
"The prices at this restaurant are on the higher side, but I had a discount voucher. Honestly, I would be happy to pay full price to dine here, although it would have to be a special occasion rather than a regular outing. My burger was fantastic, and the children's meal was equally delicious, with a wide variety of options for kids—definitely the most extensive selection I've seen, including vegan pizza, which is rarely available for children. It was quite busy, and at times the service felt a bit slow, but it wasn't off-putting. The server appeared somewhat serious at first, but was actually very friendly and accommodating, and the bartender whipped up some amazing gin cocktails. Overall, the dishes were beautiful, with plenty of choices for both adults and kids, great drinks, and attentive staff. It's definitely worth a visit! Just be prepared for a bit of noise, as the acoustics in the building could use some improvement."
Fish • Pizza • Pasta • Steak
"Myself and my partner ate at Frankies in Cramlington last week. From when we got there to when we left we were looked after by a young lady called Lauren. She showed us to our seats which were right in the window and asked if...we would like drinks straight away or she could come back which was nice. After looking at the menu for a few minutes Lauren came to take our order and all questions we had were answered very well. When the food arrived it was served nice and tasted great. After we had finished our food our plates were taken away and we were asked if everything was ok with our meals. We particularly liked this as I don’t like to be bothered during my meal. If it wasn’t nice, then we would inform staff. Lauren returned to our table to ask if we wanted anything more. We paid the bill and left a bigger tip than usual because of the great service."
Cafés • Pizza • Kebab • Mexican
"This was a terrible experience! The service was extremely slow, with not enough staff on hand. My son's chips were lukewarm. I understand that families use this restaurant for parties, but it's not acceptable for children to be unruly and annoy other customers and staff. I will not be coming back anytime soon."
Kebab • Seafood • Mexican • Fast Food
"Nice little F&B franchise. We've been quite a few times in recent months and after a dip in service and quality, this restaurant has definitely picked up. The food quality is good with increasing choice for vegetarians and vegans which is a plus. The service team are very friendly, especially Lorna, one of the Managers. Please keep up the good work."
Fish • Pasta • Pizza • American
"My family and I have been regular customers at F&B's Didsbury for quite some time now, in fact, it's been years! The deals they offer are always fantastic. I have never had a meal here that didn't taste good, and if there have ever been any issues, the staff have always gone above and beyond to make it right. I would have to say that the best thing about this place is the staff. They always greet us by name and make our experience feel personalized. They are also very eager to keep us as loyal customers, which we don't mind at all! They are very accommodating when it comes to special requests with our orders, and they have a great selection for vegans as well. It's nice to see familiar faces every time we visit, and there is no doubt that my family will continue to come back here. Keep up the great work!"
Pizza • Cafés • Pasta • Mexican
"a couple of times. not the best eating and personal hard to catch to get any kind of quality service. very loud music cones on freezing and courteous inquiries to turn one down, and the other up have been answered with this, is as it always sticky tables, lip pen on glass, not mine. minutes for net that were not good quality. commentary of waitress are not very hungry, since it has collected the overcooked dried pasta and burned garlic bread. Try it again."
Pizza • Pasta • Steak • Armenian
"frankie benny is generally good. eating in this special restaurant is pleasant: I had some great ribs from here, with many super sweet BBQ sauce. on a separate occasion I ordered to start a garlic bead, and a pizza for my pornstar. When the starter came out, I thought it was the main thing. frankie bennys garlic bread is in the round a pizza base with a garlic mixture above. I probably saw everyone eating pizza after pizza. still, very pleasant. a part of the service I had at f b was completely perfect. Some don't. it seems to be a bit hit and miss in this opposite. I like the 50s decoration and style of layout, it is something else."
Pizza • Steak • Pasta • Italian
"This is not a place to go if you value your time. If you don't and want a cheap meal out and yes, this is the place for you. Though I will weep for your tastebuds. We went to this restaurant about 90 minutes before our movie was to start. There were 4 booths empty and a whole set of tables empty as well, so I thought it wouldn't be long before we'd get a table. The Hostess gave us a buzzer and told us it would be a 15 minute wait and we can sit at the bar area for drinks and wait. I hate it when restaurants do this, shuffling patrons over to the bar area, where invariably the drinks are overpriced. That 15 minute wait turned into 28 minutes. When I went up to the Hostess and complained magically they were able to seat us. Our waitress was very prompt with our drinks order and food order. So kudos to her, whoever she is. My companion had a burger and chips two small onion rings. I ordered the spagetti bolognese (but with penne pasta instead). My companion's burger looks pretty good it had cheese and bacon and looked juicy. Mine looked like they used some store bought jar sauce, and it tasted like it. For the pleasure of rather unappetizing pasta I paid the glorious amount of £8.95. I value it at £2. as the pasta wasn't fresh and neither was the sauce. Don't come here if you value your time. There are better ways to spend your time."
Kebab • Mexican • Italian • American
"The experience was terrible. I booked a table in advance, but the manager said she had no record of my reservation and asked us to pay the higher price instead. When I mentioned the mistake, she said it was a system error. We were seated at a dirty table and waited 15 minutes before anyone acknowledged us. I had to ask three different staff members for drinks. The service was horrendously slow, and we ended up having to hurry through our meal because we were running late for a movie."
Kebab • Pizza • Steak • Fast Food
"I was looking forward to going to the cinema next door with my partner on a rare day off we had each and decided to pop in here to try it out and ended up regretting that decision. We was welcomed in by a guy at the front desk and taken to a seat. We checked they had a disabled access toilet for my partner as she is a wheelchair user and they did which is the only plus thing in this review. We were seated at a table in a restaurant that was easily less than a quarter full and did not get seen for over 10 mins, not even for drinks, I had to request someone come over as the guy on front desk was on his phone and the 2 waitresses were standing and chatting to each other. Eventually we got served but the waitress taking our order didn't even look at us whilst doing so and was looking at someone else on another table. The vegan milkshake was good and the expresso martini was below average. We both had hot dogs and the bun was dry as old leather, I left mine but my partner was so hungry she forced her way through. The actual hot dog was also dry and with the speed we was served our meal I'm sure it had been cooked a long time ago and left out to dry. Couldn't find anyone to ask for the bill so in the end a guy emerged from a back office and I said I wanted to pay, he gave the bill then asked a waitress to come and setlle up. Terrible food and diabolical customer service. Will not be returning to this establishment any time in the future."
Pizza • Steak • Pasta • Chicken
"This restaurant review starts off on a negative note, describing a disappointing experience that didn't set the holiday off on the right foot. The reviewer was greeted by a lady to book a table, only to be told that they had no fried eggs or poached eggs, offering only scrambled eggs instead. Despite a pitch about full English breakfasts, the lady seemed more upset than the diners. After waiting what felt like ages for two teas and two bacon rolls, they witnessed another customer sending back their full English breakfast because it was cold. When their own bacon cobs arrived, the bacon appeared undercooked. In the end, the diners walked out without paying and called for the establishment to improve their performance."
"Waiting staff were brilliant and couldn’t have been more apologetic. However they are fighting a losing battle as ‘just eat’ is obviously king as the kitchen NEVER Stopped the entire 2 1/2 hours we were there. The customers IN the restaurant were waiting an age for food and drinks but you can’t fault the staff the company wants revenue and they certainly had a big take away trade. That’s great until walk in customers get peed off waiting and don’t go there but to the other outlets nearby. The staff get the brunt of the Instore customers waiting 50 mins for a pizza really is shocking.when it came one was excellent the other average we only got ours as we complained. The manageress was excellent and couldn’t have been more apologetic but she needs a separate kitchen for takeaway orders or if it carries on the place will shut anyway! Great staff shame as they won’t get tips as everyone’s naffed off!!"
Pasta • Italian • Waffles • Breakfast
"The food at this restaurant is delicious and reasonably priced. I recommend checking out the offers section on the Frankie and Benny's website, where I found a £10 off voucher. The quality of the food here is similar to that of Bella Italia, but I personally prefer Ask when comparing big chain restaurants. The service was excellent, with our server being efficient and competent."
Pizza • Kebab • Cafés • Mexican
Pizza • Grill • Italian • American
"We arrived at the restaurant to find that our reservation made through OpenTable was not recognized. Despite arriving shortly after 6, we were not served until 7:40. Unfortunately, we were too late to catch the Billy Joel performance. Overall, we were not pleased with our experience."
Kebab • Pizza • Cafés • Mexican
"Decided to have an evening out at the cinema, then wanted something to eat so we went into Frankie and Benny's. First off our waiter was Alex M, fantastic guy who was funny and very helpful and made time for everyone he was serving. Food was excellent had burger followed by tiramisu and coffee, just finished the evening off perfectly. Would definitely go there again."
Wine • Beer • Brunch • American
"I have been dining at this restaurant for the past four years and have always enjoyed the consistently good food. I have never had a bad dish here. While the prices are a bit on the higher side, it is definitely worth it for a special treat. They offer a good variety of dishes, delicious desserts, and the service is usually excellent. In my four years of dining here, I have only had one experience of subpar service, which was likely due to the restaurant being extremely busy."
Wine • Beer • Pizza • Brunch
"The restaurant met the typical expectations for a chain establishment. The staff were great - attentive but not too overbearing. I visited with my 80-year-old mother and we were able to take advantage of some fantastic vouchers through the app, which included a main course and drink for only 5.99. You can't beat that deal!"