"A few weeks ago, my husband and I decided to stop by the restaurant at the hotel before heading to the Royal Albert Hall. We arrived early for our reservation so we went to the bar across the restaurant for some pre-dinner drinks. The staff...there was lovely, very attentive and the cocktails were superb. We thought we were in for a great night, but when we moved to the restaurant, it was a disaster. First we didn't got our drinks served for ages, with the waiters not understanding or even being able to explain anything at all. On top of that, they were the total opposite from the bar staff, very rude and chatting with themselves instead of attending the tables, making not only us, but other clients irritated aswell. When the food finally arrived it was actually quite good, but we felt uncomfortable beacuse we felt rushed to finish and go, like they where desperate to finish the service. We tried to understand that maybe they were in a difficult situation or understaffed, so when my husband asked for the restaurant manager to explain the situation, he was very rude, not paying attention at all, like he didn't care. He brought us the check quickly and threw it on the table. It's a shame that we got that treatment. I remember going to this restaurants or years ago, and the services was extraordinary. I hope they can bring it back to what it was. For now I'll just get food at the cocktail back if I ever go back."
