"I pass this place which is attached to Central Station several times a week: it never seems full and appears clean, unlike Costa, which is filthy, and the other station cafes offering seating, which are always full so I gave it a try ahead of a long train journey, starting in an hour. My mistake.The bill board outside boasted a good breakfast deal of a roll(unspecified filling) and coffee for around £2.50. Inside, there was one woman ahead of me, who messed about explaining her need to have a toodler 's bottle heated and asking for detailed analysis of the herbal teas. She grabbed her toddler who was running around screaming, and called another child to the counter and began asking them what they wanted! when I came to place my order, the young woman behind the counter explained the breakfast offer had expired: I asked her when and she said at 11am; I checked my watch and it was three minutes past! I ordered a bacon and egg toastie with black coffee and sat in the area up a few steps from the main cafe. 15 minutes later, I returned to the counter to tell them I was still waiting and before I could finish what I was saying, the older of the two waitresses said yes, it 's coming! It took another five minutes however, and when she brought it I reminded her of the toastie she said yes, sorry for the wait. It was almost half an hour before it came, and it was a sandwich, NOT a toastie!It really wasn 't that busy, and in the time I was there I saw that everyone had to wait ages for their food and drink to arrive. The food was below average, the service appalling and the layout upstairs a mess: a worker from the kitchen had to manoeuvre his trolley round tables and chairs to get to and from the lift. Such a good location, this place could be a real treat and a refreshing change from the chains, but it 's awful and a lost opportunity."
