Hot Chocolate Fondant
Butlers Wharf Chop House

Butlers Wharf Chop House

36e Shad Thames, Butlers Wharf, Bermondsey SE1 2YE, London, United Kingdom

Tea • Meat • Steak • British


"This is a desperately disappointing place. Only can I assume benefitting from its fabulous world class location. I managed to book a last minute dinner for my wife and one of my sons by 'phone as the online site I tried said full (a good sign . However when we arrived on a glorious evening, the place was half empty (a bad sign . Nice waiter with a personality, but super slowwwww service despite probably being 50% full. Out of the dishes we wanted to try two were not available (which was probably a blessing , so opted for the beer batter cod. Oh dear or dear, what a mistake. Over cooked with a shell as hard a conch shell, dry and chewy. When my dish finally arrived it was accompanied by what can only be described as oven chips (whether actual or not and a dried out green putty concoction that resembled the texture of a pebble dash wall (peas? .. And served in one of those really nasty wire baskets that you get a chain restaurant on a retail park come on team, you eat with your eyes and senses! And certainly not up to the bill total with a meal more in keeping with one of those mid market joints. My family have lived by the coast and know first hand what fresh cod/haddock tastes like. Even the local Turkish chippie here in East Dulwich serves up amazing fish and chips from possibly frozen so no excuses here I 'm afraid. What really grated was instance of the members of the kitchen and waiting team enthralled in a loud deep droning conversation to station themselve on the railings just up from our outside table, clearly more interested in chit chat than looking after customers or serving up a half decent meal. And blotting out the beautiful full moon to boot! This is my second try here in 18 months after a less than impressed visit with a bunch of friends a while ago, leaving the feeling then that we were mildly ripped off for second rate food, but I wanted to give the place another go! The rest of the family were ok with their burger and chips mass market menu and salad type meal, but none opted for pud, so a clear sign that we 'd had enough. My overall summary would be, that this restaurant is a real opportunity missed, poorly managed or run by a team that just don 't care enough. As the location is to die for. It needs some serious mystery shopping to get the food up to scratch, and sharpen the service to bring it up anywhere to the standard or reputation it once had... Needless to say I 've scratched it off the family and client list. A real shame"

Burlington's

Burlington's

The Beech Hill Hotel Newby Bridge Road Windermere, Cumbria LA23 3LR, South Lakeland, United Kingdom

Beer • Wine • Steak • British


"We are non residents of the hotel and have visited this restaurant a few times and have never been disappointed. The food is the main feature here and service/staff are professional. The wine list is quite small but adequate, and the view as the sun sets across Windermere from the terrace can be stunning. The only issue I had on my last visit were the hotel guests in the restaurant. Now i realise that they have to eat in the hotel either as part of their package or if they simply choose to, BUT please have some general dress code in place. As we believe at £40 per head plus drinks the restaurant owes it to itself, the chef, and team to put this in place. I'm not talking dinner suits here, but after making an effort as a family, sat next to couples with sweaty dirty vest tops, trunks and flip flops is not keeping with the brand. They should either eat on the terrace or in the bar area or take room service. You simply cannot promote this restaurant at the price point without a smart /casual dress code that some of the Lakes Pubs/B Bs have! I've got to say that as much as I like the food of Lukasz Zebryk its what is happening out front that is killing his brand. Its a shame that I may be re-visting some of your competition on our next important anniversary/occasion, but please look into the comments above as you deserve to be up there with the best."

Loft

Loft

23B George Street, St Albans, United Kingdom

Steak • British • European • Contemporary


"Well at least we can laugh about it now…not the special night we were expecting for our daughters 18th. The warning signs were there with the non-matching cutlery and the spelling mistakes on the menu, Halloumi fires, ****** merry or peppercom sauce anyone? The waiter took my beer order and disappeared leaving the rest of my family staring aghast and thirsty as he walked off. My daughter was looking forward to her first legal drink, a cocktail, unfortunately when it came there were a few ants in the drink, maybe off the mint leaves. Obviously we asked then to make a new cocktail. Things went from bad to worse….the replacement cocktail again had a few ants crawling in it, back it went, after ordering Pork Belly Bites starters, the waiter returned 5 minutes later to say unfortunately there were none left, and the two steaks we ordered medium rare tried to crawl off the plates as soon as they arrived, not sure they even said hello to the grill. The steaks were taken off to be cooked properly whilst the others ate their duck, which was fine. The steaks came back fine, albeit three of us had finished. At least the waiter gave the kids a laugh hitting his head on the low wooden beam, not once but three times, perhaps the best value for money of the night. Things sometimes don’t go well, I offered 50% which was accepted with apology and no argument, fair enough, 3 stars for effort!"