"A few months ago, my family of four visited the PE restaurant in Birmingham where they forgot my wife's pizza, causing her to eat alone after the rest of us. We hoped this wouldn't happen again, but unfortunately it did. Last night, we decided to try our local PE in Warwick. We arrived just before 7.00pm and waited behind another couple to be seated. Despite staff passing by, no one acknowledged us for at least 5 minutes. Just as we were about to leave, the couple in front of us was seated and we were shortly after. We placed a simple order for 1 starter to share, 2 pizzas, and 2 glasses of wine. The wine arrived in dirty glasses, for which we said nothing and cleaned them ourselves. The wine was slightly off and not worth the price. Our starter was fine, but then the waiter brought out a pizza and two small plates, assuming we were sharing. When we told him we weren't, he seemed confused. He went back and forth with another waiter, who also seemed clueless. I eventually had to shout to get their attention and correct the order. However, I realized that by the time they made my pizza, my wife would be done eating, so I cancelled the order. Before leaving, I spoke with the manager about the poor service. He apologized and acknowledged the issue had already been brought to his attention. I asked him how he would feel if his evening with his wife was ruined, to which he agreed he would not pay the bill. We followed suit. Dining out is expensive these days, but we like to support local restaurants after COVID. We do not hesitate to voice our complaints when service or food quality is subpar, although we have empathy for restaurant staff. However, after a second missed order at PE, we were fed up. They used to be good, but not anymore. Proceed with caution and prepare to pay a hefty bill if you choose to dine there."
