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Pizza Express

Pizza Express

Aquis House, 117-121 New Zealand Avenue, KT12 1QA, Elmbridge, United Kingdom

Cafés • Pizza • Lunch • Italian


"We booked a table at Pizza Express Walton tonight 11th May thinking it may be a little busy but when we turned up we were the only people there we asked about heating or even blankets and was told no we have never supplied outdoor heating we were then told the restaurant just along has heating ! Great business tactic there Anyway we order drinks and pizzas and decided to grin and bare it ...at 9.15pm we went inside to order a coffee as no one came out to ask if we wanted dessert and was told sorry coffee machine not working so i said not working or just being cleaned and you just dont want to do it ? So once i said that he said yes sorry but its late and we are no longer serving coffee ! My reply was ive sat outside with no heating and i want a coffee the manager then appears and said ok we will do it ! ....all this branch wanted to do was close down early and they just couldnt be bothered if that is the case DO NOT OPEN ! I would have thought you would he rushing to open the doors to customers not making the dining experience even worse than it already was .... P.s...when we went to the ladies we noticed their used blue masks on the tables ...not a good look when its meant to be cleaned down to prevent the virus ..... Note to Pizza Express if you state 10pm and someone orders coffee at 9.15pm.pls accomondate the manager the waiter just couldnt be bothered totally unimpressed by tonights experience will not be rushing back to this place"

Pizza Express

Pizza Express

Bignells Corner, EN6 3QQ, Hertsmere, United Kingdom

Pizza • Vegan • Cheese • Italian


"Wow. What an experience. We were really looking forward to a meal out and we’re staying in the hotel next door. We entered and it took around 5 minutes for someone to seat us despite it being quiet with lots of members of staff on. We waited a relatively long time for someone to take our order but we were fine with the wait. However, 30 minutes passed and we were still waiting. Our starters then arrived, calamari with no dip or garnish so we asked for some dressing. The garlic bread starter was noticeably burnt and we were still waiting for a dough balls. The dough balls arrived around 10 minutes later and were completely cold. I politely went to the counter with the burnt garlic bread and cold dough balls and asked if they could be redone. I was told to wait a minute. I then returned to the table and when a (this time undercooked) garlic bread arrived I asked for the manager as our drinks still hadn’t arrived. The manager came over and I explained why I was unhappy. The manager didn’t apologise, she simply said ‘what do you want me to do?’ to which I was quite honestly shocked. The manager then walks off claiming she was checking what time we ordered our drinks. She returned to the table with quite honestly an attitude and said ‘I have taken the drinks and starters off your bill, do you want your mains?’. Still no apology. I calmly said to the manager ‘do you even care about my complaint’ to which she responded ‘I am 8 months pregnant and you have scared me, I’m so intimidated and feel threatened by you swearing and shouting at me, I am shaking’ to which I simply did not do. My partner asked if she needed an ambulance quite rightly not needed but with the lack of respect we had been shown, we were clearly upset and I personally was extremely hurt and upset by her accusing of threatening behaviour which simply didn’t happen. The manager then snatched my drink from my hand and told me aggressively to ‘get out’. I am so devastated by my experience, I have personally recently had issues conceiving and was truly hurt by the ‘playing the victim’ card with the 8 months pregnant comment. Aside from this I would never ever threaten or intimidate anyone and I am so upset by the experience. We travel to London a lot for work and we would be a regular at the restaurant but I will never return to a pizza express again. I will be taking this further."

Pizza Express

Pizza Express

United Kingdom, N1 0PB, Islington

Pizza • Pasta • Italian • Vegetarian


"Well this was a refreshing treat. Popped into Pizza Express (Upper Street) and I felt I should make use of the offers sent to me via the Pizza Express App. Truth is, I had a feeling that would happen... he he. We were welcomed in (lady friend and I) an immediately I noticed we noticed a warm and friendly environment. We sat at our table, free to choose and I got to work on the whole link the app to the table, place your order on the app, apply rewards to the order, stand up and touch your toes, spin around 3 time, do a little dance, sit back down and hope and pray. I ordered the Classic Pizza La Reine and my Lady Friend ordered the Classic Pizza Fiorentina. We also ordered the Bruschetta Originale and Garlic Dough Balls for a starters, and Raw Slaw as a side. The Garlic Dough Balls were as expected, fresh backed, gorgeously melt in your mouth texture. The Bruschetta Originale was good, however the base was more or less a large oval shaped Dough Ball, half flattened. It started to feel all a bit too doughy, but it was fine in the end. The pizzas were actually quite good. I was surprised by this. The last time I visited Pizza Express was about 10 years ago. I was never too moved by the pizzas at the time. My Classic Pizza La Reine (without Ham) was pretty good. The quantity and ratio of mushroom to olives was spot on and baked to perfection. My lady friend reported similar of the Fiorentina. The icing on the evening had to be our designated waiter who was just fabulous all evening. It felt like if I had asked for a Lamborghini, he would have simply replied.. Be right with you Sir This guy was fine dining, seriously. I made sure to let him know as well, and typically he just remained humble with a shy 'thank you ' and proceeded to tend to our empty water glasses. Top notch geezer!!! Definitely recommend this Pizzerie!!!"