"Disappointing that this pub has fallen so far in terms of general standards; I used to enjoy coming here. The food: The food was below average and when I asked if the burgers on the menu were homemade, the staff member didn't know. We opted for pizzas given how good they used to be from the authentic pizza oven on site, but the food was barely warm and lacking flavour. The ice cream sundae for dessert consisted of two very small scoops of ice cream and a small bit of cream that had been whipped to the point of becoming butter. When a jug of water arrived at the table for us, it had a couple of silverfish in it. The service: The service was pleasant enough on the whole in terms of attitude, but there was no actual service itself. I was told after our food had arrived that I could fetch my own cutlery from a table at the other end of the pub which had cutlery boxes on it; if a customer has to go and get their own cutlery, it would be useful to know this before the food arrives. Both food courses were painfully slow to arrive despite the pub being practically empty. Once i had been presented with our bill, i was completely ignored. I eventually went to find a member of staff so that I could pay, and there were several staff just chatting away amongst themselves. When I explained that I wanted to pay, no one seemed particularly bothered. At no point during our visit did we really feel we were being served and looked after as you would have expected. The pub was the quietest I have seen it could have been the time of year, could just be a sign of the poor standards there. Usually I would have a conversation with the venue about my negative experience before leaving a public review, but in response to other poor reviews, the management have claimed to have addressed some of the same issues that we then experienced, which suggests nothing more than lip service and that they just don't care and haven't fixed anything. It is glaringly obvious for all the wrong reasons that this pub recently changed hands/management and they have a lot of work to do."
Pizza Chef
