Shrimps
Giotto Restaurant

Giotto Restaurant

52 - 54 New Oxford Street Bloomsbury London, WC1A 1ES, United Kingdom

Wine • Pasta • Pizza • Italian


"I visited Giotto on the evening of the 21st for tea with my sister and my friend, first time visiting London we decided to book a table at this restaurant before we headed to watch Mamma Mia. We walked in and initial thoughts were all positive, greeted by staff and they showed us to a table by the bar. We ordered our food, it came and during the time which we were eating our meals we witnessed I assume the manager or supervisor unsure of her name but she had light brown hair and she was very rude to staff bossing them about and using no manners ! the way she was talking to staff was unacceptable in front of customers she clearly had a problem with one staff member I think his name was Zachary, we had no issues with the way he had served us we had great customer service by him he took our food orders. We heard her sending him home due to whatever he had done wrong I don’t think he had done anything wrong. If she had an issue with the way her staff work she should bring this up with them in the office not in front of customers, none of us enjoyed our meal and half way through my sister actually got up and told her that it was unnecessary what she was doing and she rudely advised my sister that we didn’t know the issues they were having with this staff member and that my sister was blowing it out of context. Can I just say that we never saw her in our initially visit through the door and the floor of the restaurant was running smoothly without her presence. I feel like she had no communication skills something that’s vital in a job role such as hers! We paid £100 for 3 of us and nothing was knocked off despite us telling them we weren’t happy with what had happened and that we wasted our food because of what we had witnessed."

The Ship

The Ship

Main Road, Norfolk United Kingdom, United Kingdom, PE31 8AP

Pub • Steak • Seafood • British


"We had pre-booked a table for 6 people to have lunch at 2:15pm. We arrived on time and were shown to the table, which had only been set for 4 people which meant we had to pull a further 2 chairs up to the table, and had to request a wine list. We ordered a round of drinks for the table which took c. 15 minutes to arrive. We were waiting a considerable amount of time for a food menu. Eventually we called a waiter over to order some food and were told that the kitchen we no longer serving, despite having booked a table for lunch and not being warned of the kitchen closing time. The staff told us to be quick in ordering however took a further 10 minutes to come and take the order. The food eventually came and the waitress didn 't even put the food at the correct place, she merely put them on the table for us to distribute accordingly. When the bill eventually came, we politely requested the *optional service charge was removed from the bill as we did not feel that we had received adequate service to warrant a tip, to which the manager began shouting that it as shocking that we wanted to rightfully remove the tip. He went on to say that the kitchen staff had stayed over time to prepare our food. My question to the owner is this... if your chefs are unwilling to work over their hours, why are you offering a reservation close to closing time whilst your staff are incapable of processing the orders to the kitchens in the correct timescale and working hours. If we were told that the kitchen were closing soon, we would have cooperated with the staff to help them work to their time scales."