Phone: +442073230891
Address: 52 - 54 New Oxford Street Bloomsbury London, WC1A 1ES, United Kingdom
City: London
Menu Dishes: 35
Reviews: 8812
Website: http://www.giottolondon.com/
"I visited Giotto on the evening of the 21st for tea with my sister and my friend, first time visiting London we decided to book a table at this restaurant before we headed to watch Mamma Mia. We walked in and initial thoughts were all positive, greeted by staff and they showed us to a table by the bar. We ordered our food, it came and during the time which we were eating our meals we witnessed I assume the manager or supervisor unsure of her name but she had light brown hair and she was very rude to staff bossing them about and using no manners ! the way she was talking to staff was unacceptable in front of customers she clearly had a problem with one staff member I think his name was Zachary, we had no issues with the way he had served us we had great customer service by him he took our food orders. We heard her sending him home due to whatever he had done wrong I don’t think he had done anything wrong. If she had an issue with the way her staff work she should bring this up with them in the office not in front of customers, none of us enjoyed our meal and half way through my sister actually got up and told her that it was unnecessary what she was doing and she rudely advised my sister that we didn’t know the issues they were having with this staff member and that my sister was blowing it out of context. Can I just say that we never saw her in our initially visit through the door and the floor of the restaurant was running smoothly without her presence. I feel like she had no communication skills something that’s vital in a job role such as hers! We paid £100 for 3 of us and nothing was knocked off despite us telling them we weren’t happy with what had happened and that we wasted our food because of what we had witnessed."
All prices are estimates on menu.