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Village Pub And Grill – Village Aberdeen

Village Pub And Grill – Village Aberdeen

Prime Four, Village Hotel, Kingswells Cswy, Kingswells, Aberdeen AB15 8PJ, UK, United Kingdom

Cafés • Casual • 4-star • British


"Walked in to be left standing about as staff went about with setting up jobs. Found two staff who kept insisting “nuhin was booked” told them it was just a table for 8 no set menus which they kept mentioning. Again left standing in the empty restaurant as they went to find someone else. They sat us at the afternoon tea set up then asked us to move after about 5 minutes of being sat there when we said again we weren’t in for that. Took us about 20 min and talking to 4 staff to get to the point of ordering drinks, once they were ordered from the bar a drink was forgotten and had to be ordered again after 15 min. Food came pretty quick and for the most part was good. Ordered plain toast with poached eggs and this came with avocado on it, not a huge deal but wasn’t what was ordered. However a chicken Caesar salad came without the chicken. After telling the staff it took the best part of 25 minutes for a whole grilled breast to come to the table with muttered apologies. As part of the apology a voucher for a free coffee from Starbucks was given, the person wasn’t drinking coffee. After we had finished we sat there with dirty glasses and plates in front of us for about 30 min. In that time I watched the staff serve meals to and clear the only other two tables around us. We decided against desserts at this point and left. Genuinely just got the impression we were an inconvenience from the start, maybe as we were the first table in but definitely won’t be back anytime soon."

Village Grill - Village Hotel Edinburgh

Village Grill - Village Hotel Edinburgh

140 Crewe Road South Edinburgh, EH4 2NY, United Kingdom

Tea • Coffee • British • Chicken


"Walked in to be left standing about as staff went about with setting up jobs. Found two staff who kept insisting “nuhin was booked” told them it was just a table for 8 no set menus which they kept mentioning. Again left standing in the empty restaurant as they went to find someone else. They sat us at the afternoon tea set up then asked us to move after about 5 minutes of being sat there when we said again we weren’t in for that. Took us about 20 min and talking to 4 staff to get to the point of ordering drinks, once they were ordered from the bar a drink was forgotten and had to be ordered again after 15 min. Food came pretty quick and for the most part was good. Ordered plain toast with poached eggs and this came with avocado on it, not a huge deal but wasn’t what was ordered. However a chicken Caesar salad came without the chicken. After telling the staff it took the best part of 25 minutes for a whole grilled breast to come to the table with muttered apologies. As part of the apology a voucher for a free coffee from Starbucks was given, the person wasn’t drinking coffee. After we had finished we sat there with dirty glasses and plates in front of us for about 30 min. In that time I watched the staff serve meals to and clear the only other two tables around us. We decided against desserts at this point and left. Genuinely just got the impression we were an inconvenience from the start, maybe as we were the first table in but definitely won’t be back anytime soon."

Village Grill – Village Hotel Aberdeen

Village Grill – Village Hotel Aberdeen

Prime Four Kingswells Aberdeen, AB15 8JP, AB15 8GA, United Kingdom

Beer • Coffee • British • Seafood


"DisgustEd and utter disappointment in the way my party of four were treated . I had booked a table for 4 people at midday as a treat for my parents before going to Strickly come dancing today. when we arrived there was a board closing of the restaurant and so we went into the bar where we approached and told the restaurant was going to be full with an oil company function and waved away to find ourselves a table in the bar. My parents are elderly and can not manage up to the high tables so we eventually found a round table for the four of us to sit. The table and chairs were dirty and covered with food. I had to go and find someone to come and clean the table and chairs. We chose our food and after a while went to the bar to see if someone was going to serve us to discover we had to order at the bar. The final straw was when we tried to order they didn’t have what we would like for our meal. There was no explanation or apologies for not having a table for us in the restaurant, for the table and chairs being dirty, no service or explanation that we had to order our food at the bar and no apology for not having what we would like to order for our meal. We collected our jackets and left. We had a lovely meal with great service elsewhere. Totally appalled at the lack of customer service and when speaking to others it would appear we are not the only ones."

Village

Village

Antartex Village, West Dunbartonshire, United Kingdom

Pizza • Pasta • Shopping Mall • Clothing_store


"Took some family members (7) for carvery at 4pm Sunday. Starters dried up , soup wouldn’t come out of jug so had to remove lid tip out . Just a lump of cold congealed mess . Bread rolls rock solid. Main was equally terrible , end of dried up turkey (server apologised) ham fatty and no beef. Veg and potatoes soggy and just leftover from early in the day . So greasy and cold . All got left . There was a table with breakfast food on it , ie, croissants, jam . Seeded muffing and granola. This is what my two grandsons ate . We complained to server , he laughed and said yes it’s left over from breakfast! Never ever in my 60 years have I had such an embarrassing and inedible meal . I’ve never ever left a negative comment on any site before but this was totally unacceptable. I’ve sent an email but not sure if I’ve sent it correctly. We spent a great deal of money on this meal and had to take the children to a fast food outlet on the way home . I was very upset as I had chosen this venue felt very upset embarrassed by the whole experience. Needless to say we won’t be returning or recommending this carvery experience. Someone seriously needs to look at the quality of food . Potatoes , supposedly roast where just white in colour and covered in grease . There was maybe 10 potatoes in the server and there was 7 of us in our party but we asked and told there wasn’t any more . Why we stayed I do not know . Several days later I cannot stop thinking about this meal and feel incredulous that we didn’t ask for a refund, probably just much to polite to do so ."

Village Grill - Village Hotel Hull

Village Grill - Village Hotel Hull

Village Hotel Henry Boot Way Hull, East Yorkshire HU4 7DY, United Kingdom

Grill • French • Casual • British


"Took some family members (7) for carvery at 4pm Sunday. Starters dried up , soup wouldn’t come out of jug so had to remove lid tip out . Just a lump of cold congealed mess . Bread rolls rock solid. Main was equally terrible , end of dried up turkey (server apologised) ham fatty and no beef. Veg and potatoes soggy and just leftover from early in the day . So greasy and cold . All got left . There was a table with breakfast food on it , ie, croissants, jam . Seeded muffing and granola. This is what my two grandsons ate . We complained to server , he laughed and said yes it’s left over from breakfast! Never ever in my 60 years have I had such an embarrassing and inedible meal . I’ve never ever left a negative comment on any site before but this was totally unacceptable. I’ve sent an email but not sure if I’ve sent it correctly. We spent a great deal of money on this meal and had to take the children to a fast food outlet on the way home . I was very upset as I had chosen this venue felt very upset embarrassed by the whole experience. Needless to say we won’t be returning or recommending this carvery experience. Someone seriously needs to look at the quality of food . Potatoes , supposedly roast where just white in colour and covered in grease . There was maybe 10 potatoes in the server and there was 7 of us in our party but we asked and told there wasn’t any more . Why we stayed I do not know . Several days later I cannot stop thinking about this meal and feel incredulous that we didn’t ask for a refund, probably just much to polite to do so ."

Village Pub And Grill Village Hull

Village Pub And Grill Village Hull

Village HotelHenry Boot Way, Hull, United Kingdom

Meat • Grill • Steak • British


"I am a member at the village gym and always come for spa day and and lunch with my friends as i love it here at Hull village. I decided to book a meal for my dad's birthday last Sunday for 6 of us as a supirse for him and what a supirse we had. We ordered 4 roast dinners and 1 child main and 1 main off the normal menu. My fathers meal and sons meal came out 35 mins before our roast dinners which we was not happy about as by the time they arrived my father had finished his dinner. When the carvery came we asked for all of them on plates and got them all on woodern boards. 3 beef dinners came out and my nephews dinner roast turkey didn't... He then had to wait another 10 mins for his dinner and another 5 for extra Gravey... They apologised and gave is a round of free drinks which didn't really cut it but we was grateful. The staff looked petrified and unsure of what to say or do and it was because of them not telling the kitchen 2 tables where put together and we had finished our starter everything where so bad. We then ordered deserts 2 hours later. We got a gluten free ice cream and 3 chocolate brownie and Icecream. 2 brownie came out but my sons Ice cream and my desert was missing so then we had to complain again. We could not beleive it. They then came back out 5 mins later after my mum and nephew finished there dessert to tell me they had ran out of brownie and they forgot to do the Icecream. I was fuming by this point as you can imagine. I decided to have the chocolate cake instead. When it finally came out it was frozen cold with cream not hot. i was gutted but i was that mad my dad's birthday was ruined i left it. They said sorry for the bad service and mess and wiped the bill which of course they had no other choice really as it was that bad they even began to laugh at some of there own team members. The whole experience was a disaster. Im suppose to book a meal for 8 in December for a girls night but now im not so sure. So disappointed."