"I visited with my wife and two kids during a visit to London over the summer holidays. Food was great, but our experience was ruined by the aggressive and confrontational manager. The service was ok, but certainly not exceptional; the staff were not engaging, did...not smile or do anything to make us feel particularly welcome. When the bill arrived there was a quite large service charge added, which seemed (to me anyway) too large for a quick visit with a small group (2 adults 2 children) and minimal levels of service. I queried with the member of staff if the service charge was mandatory, or if I was free to choose my own tip. This question seemed to provoke a strong reaction from the manager who came straight over to my table to ask why I was not happy to pay the full service charge. I explained that while the service was ok, it was not exceptional and that I would like to be free to choose my own level of service charge, which I would leave as cash. So I paid the bill, without the service charge. He was clearly not happy with this and made my family and I feel quite uncomfortable in front of the other customers. Following this, I decided that I was not happy to leave any tip at all, so we left the restaurant. Seeing that did not leave any cash on the table the manager then chased us out onto the street, shouting at us as we went creating quite a scene. He demanded to know in quite an agressive way why I did not pay the full service charge. Despite my best efforts to speak calmly to him, he continued to shout and be agressive, leaving my wife and young children quite shaken. All in all a quite unpleasant encounter, which was a shame since the food itself was really good. Now, I am not at all against leaving a tip when one is earned and deserved, and I fully understand mandatory service charges for large groups and complicated bookings. But when I question a large charge added to the bill for a quick visit with minimal levels of service, I don't expect to be confronted in such an agressive and uncomfortable way. Will not be returning in a hurry."