Unagi
Dozo

Dozo

68 Old Brompton Rd, London, United Kingdom

Sushi • Asian • Vegan • Japanese


"I visited with my wife and two kids during a visit to London over the summer holidays. Food was great, but our experience was ruined by the aggressive and confrontational manager. The service was ok, but certainly not exceptional; the staff were not engaging, did...not smile or do anything to make us feel particularly welcome. When the bill arrived there was a quite large service charge added, which seemed (to me anyway) too large for a quick visit with a small group (2 adults 2 children) and minimal levels of service. I queried with the member of staff if the service charge was mandatory, or if I was free to choose my own tip. This question seemed to provoke a strong reaction from the manager who came straight over to my table to ask why I was not happy to pay the full service charge. I explained that while the service was ok, it was not exceptional and that I would like to be free to choose my own level of service charge, which I would leave as cash. So I paid the bill, without the service charge. He was clearly not happy with this and made my family and I feel quite uncomfortable in front of the other customers. Following this, I decided that I was not happy to leave any tip at all, so we left the restaurant. Seeing that did not leave any cash on the table the manager then chased us out onto the street, shouting at us as we went creating quite a scene. He demanded to know in quite an agressive way why I did not pay the full service charge. Despite my best efforts to speak calmly to him, he continued to shout and be agressive, leaving my wife and young children quite shaken. All in all a quite unpleasant encounter, which was a shame since the food itself was really good. Now, I am not at all against leaving a tip when one is earned and deserved, and I fully understand mandatory service charges for large groups and complicated bookings. But when I question a large charge added to the bill for a quick visit with minimal levels of service, I don't expect to be confronted in such an agressive and uncomfortable way. Will not be returning in a hurry."

Yazu Sushi

Yazu Sushi

46 Curzon Street, City of London,Westminster, United Kingdom

Fish • Sushi • Asian • Japanese


"Awful, AWFUL experience. Quite frankly traumatising. No exaggeration, honestly. (Reposting my partners' review so that more people can be warned Do. Not. Go. To. This. Restaurant. My parents booked myself and my partner a meal here on groupon for my birthday and they honestly could...not be more hostile towards us. I went in smiling, we had trouble getting up the QR code but blatantly had the email confirmation booking and they just said “It’s not our problem. No QR code or get out our restaurant right now.” What is the point in advertising your restaurant on groupon if you’re going to treat the people who use it like dirt on the bottom on your shoe? I’m very capable of affording the dishes at full price but it was a present and therefore we were redeeming the voucher, and had called a few times in advance explaining that it was a birthday meal and so expect a certain level of human courtesy but wow…..they took every opportunity to be as rude and as horrible as possible every step of the way. In addition, when we called to ask if we could change our booking to 20 minutes later they said very rudely that they were fully booked, although when we arrived there was absolutely nobody in the restaurant eating. The place was completely empty… what is the need to lie like that? The disrespect is beyond belief. I’ve never felt so degraded in my life by people who are paid to offer ‘customer service’. I’m Japanese and can confirm that none of the staff are Japanese and the food looked basic at best. They treated us as if we were asking to eat for free….Ruined my 25th birthday. The worst vibe from a restaurant imaginable. I wouldn’t go near this place with a barge pole. Avoid it like the plague. £55 down the drain non-refundable for no food, awful service, and overall a completely unacceptable experience. DO NOT GO HERE."