"After arriving in St Andrews on an unwelcoming rainy night, and finding that the hotel we'd booked was unexpectedly not prepared to serve us dinner, we had to find somewhere to eat in a hurry. My wife has just had twelve weeks of chemotherapy following breast cancer, and her diet is limited, so this wasn't easy. Pizza Express couldn't help but offered us the chance to come back on spec in half an hour or so and a very helpful, friendly girl on the desk, Olivia, even took our name so that we'd be remembered. We came back, were seated against the odds, and Olivia served us brilliantly. No one could have been kinder, more helpful or more friendly. Indeed all the staff were good, but she was exceptional. Dear restaurant manager, two points: (a) you employ great people, and (b) you really want to hang on to this one. The food arrived quickly, and was predictably, reliably good. There was a mistake in the order, which they instantly offered to rectify without question. The restaurant was crowded and all the servers and staff seemed to be working incredibly hard, but the atmosphere was relaxing for diners, and we didn't feel rushed in any way (or on the other hand, abandoned to a long wait). We've eaten in a few Pizza Expresses, but this one will remain in our memory. Well done St Andrews. Well done Olivia."
