"Booked a table here after a day out with two children, forgetting it was Valentine’s Day expected it to be busy, but didn’t expect the disaster that followed. Staff said they were clearing a table for us, it took 3 staff 15 minutes to clear the table. One would pick up some glasses disappear and not come back! Then someone would clear the plates and start serving other tables half way through, then a 3rd person came to wipe down the table and lay cutlery! Sat down and said we were ready to order straight away, we knew there would be a wait for food, took stuff another 10 mins to actually come back. Take 15 minutes to finally get a drink and never even got offered a 2nd one! Ordered dough balls and chilli prawns to start. Prawns were a complete waste of money, it was a bowl of chopped up, soggy tomatoes and peppers, with what looked like ONE king prawn chopped into a thousand pieces! Next came the pizzas, one of the children picked up a slice and looked at the bottom and nearly threw up, the bottom of the pizza looked mouldy! I checked the other two, and basically the dough was wet and soggy throughout the middle as it hadn’t been cooked, the staff told me that’s how the pizzas come!!! We went to start eating and the pizzas were stone cold and completely inedible, the dough tasted raw and was chewy. Called staff over and explained there was no way we’d be eating them. They offered to make 3 new pizzas and to cook them for longer! During this time, 3 other tables around us also returned food for being undercooked (in one case still frozen), another missing toppings, and in the other, covered in so much grease it took 5 napkins to soak it up! Due to this another family got up and walked out before ordering as they didn’t want to risk the food, and a 5th table, asked the staff to cancel their order and just paid for a starter and drinks then left. The 3 pizzas arrived 1hr 45minutes after we originally ordered, they were then edible, but the restaurant did nothing to make up for the ridiculous wait, poor service or poor quality food. Went to order dessert, to see the restaurant has hiked up the price of a brownie to £7.45!!!!! I get costs of gone up, but that it uncalled for and insane. Didn’t bother and left tired and fed up. The staff here all appear to have given up, the kitchen is clearly in crisis and no one seems to care or want to take ownership of the problems. Save yourself from disaster and go elsewhere!"
