Whole Lemon Sole
3rd Avenue

3rd Avenue

3rd Avenue, Brighton And Hove, United Kingdom, BN3 2FP, Brighton and Hove

Steak • Coffee • British • Vegetarian


"I am writing this review to express my profound disappointment with the dining experiences my party and I encountered at Third Avenue, both during a Sunday dinner and on Christmas Day. During our initial visit for Sunday dinner, we were met with a nearly empty restaurant, slow service, and subpar food quality. The steak was inedible, the sea bass didn't match the menu description, and the overall meal left much to be desired. However, the staff's courtesy and prompt resolution by refunding uneaten meals provided a glimmer of hope for our planned Christmas Day reservation. Regrettably, Christmas Day turned out to be an equal, if not greater, disaster. A dirty table covered in candle wax, prolonged waits, and understaffing painted a bleak picture. The main courses were disappointing, with missing items and discrepancies from the menu descriptions. Desserts were the final letdown, with incorrectly served items and a lack of attention from the staff. Our complaint, prompted by these issues, led to a back-and-forth of emails. While we appreciate the partial refund on the food bill and the service charge, the overall experience has left a lasting negative impression. The venue's charm is overshadowed by these recurring issues, indicating a need for improvement in chef selection, operational management, and menu accuracy. It is my sincere hope that you take this feedback seriously and implement changes to ensure a more enjoyable dining experience for future patrons"

Vivre

Vivre

Sofitel London Heathrow Terminal 5, TW6 2GD, Hillingdon, United Kingdom

Pizza • Steak • Italian • European


"We had booked a table for 7.30 pm dinner and after waiting in line we’re shown to a table. The table next to us was very very loud and discussing business on a Saturday night. We could not hear each other above their din. After 30 minutes a waiter came to take our order and we asked for a quieter table. We were told to walk outside to the terrace. Essentially this is an area in the thoroughfare of the hotel (inside) behind a wooden low fence. After another 20 minutes I went to find a waiter who said he would come out to take our order. After another 10 minutes I went and found another server. The waiter I had seen before recognised me and hit his hand on his head and came out to us. The starter was delicious but we had to chase up the bottle of wine and never got our glasses of water. When the main course was delivered by a lady she said “Bon appetit” but we said we couldn’t eat without cutlery. She promised us some but we never saw her again. After 5 minutes my husband went and found cutlery because his fish and chips were getting cold. My shepherds pie was tasteless, lots of potato and a thin layer of lamb in a watery tasteless gravy. Nobody ever came back to check on us. They add a discretionary 12.5% tip for a service charge which I didn’t think they deserved so we took the bill to the desk and told the manager of our experience. He blames the management for trying to reduce staff and told us it was our own fault because we voted for Brexit. I pointed out to him I didn’t. He said it is like that every night. He removed the service charge and 20% off the food which was fair but next time I stay at the Sofitel I will bring a picnic and save a pot of money and disappointment."