Phone: +441554777727
Address: Trinity Road, Carmarthenshire, United Kingdom, SA15 2AB
City: Carmarthenshire
Dishes: 14
Reviews: 1003
Website: http://www.facebook.com/photo.php?v=660987033965997&set=vb.100001641188473&type=2&theater
"As a family we decided to order food on Just Eat so we could have a nice meal watching the rugby at home. We paid for delivery but when food arrived items were missing. I immediately contacted the Ali Raj who said they had no delivery drivers and that I would have to collect the missing items from the restaurant (totally defeating the object of having our food delivered) I told the restaurant that this was not acceptable and the female member of staff offered us a full refund. After a few days still no refund received and after four phone calls I finally managed to speak to the same woman. She now told me that I had to apply to Just Eat for a full refund so I asked why she hadn’t told me this initially and after some shocking and exceptionally rude behaviour from the female who called me a liar saying that she explained this to me during my first phone call which I can categorically say she didn’t. I then contacted Just Eat and to our disappointment have been advised that refunds need to be requested within 72 hours. I have been made aware that some restaurants could be exploiting this rule. Having run a successful restaurant myself I will NEVER return to this restaurant again."
All prices are estimates.