Phone: +441253836230
Address: Singleton Road, Fylde, United Kingdom
City: Fylde
Dishes: 13
Reviews: 1150
"Wow, never thought I’d have to write a review like this about the Eagle! We’ve been going regularly since it’s re opening and love the place, always good food, great staff and welcoming manager which is why we specifically chose it for our daughters 18th birthday family meal. However, never again after an absolute horrific experience on what we’d hoped would be a very special night. Our daughter wasn’t allowed to buy a drink as she had no ID and nor was I as her father by order of the manageress. We asked for the meal to be put on hold while we went for ID and actually set off only to be called back by the rest when told it would only be put on a hot plate and would be spoiled as a result. On the next round of drinks for the table we ordered for our daughter but within seconds of the drinks arriving the manager appeared and threatened us so aggressively that if we did it again she would remove all alcoholic drinks from the table could she even do that? Despite us pleading the fact that it was actually the day of my daughters 18th and that legally she could have a drink in a restaurant within a family group from the age of 16, the manageress continued to act rudely, aggressively and totally unreasonably repeatedly claiming she was not risking losing her licence. On top of that, when we enquired as to where on of our starters was a waitress again very rudely and pointedly insisted we’d never ordered it, only for it appear seconds later via another waiter almost before she’d finished her outburst. Needless to say the atmosphere was completely ruined for what was supposed to be a one chance only memorable evening. As much as we love the place we don’t intend to set foot in the place until we are certain any of the previous managers are back in place, the current one hopefully having been trained in the art of politeness, customer relations, customer service, pragmatism, empathy and good old common sense and doing the right thing even then we’ll think long and hard about returning. She had no right to do what she did morally, legally or ethically and I hope that she has deeply reflected upon how she ruined a young girl’s big night and how she would have felt if that had been her. If it had’t been such a special occasion we all, as a family group, would have just got up and walked out having been treated as we were. Sort it out please The Eagle, you’re too good to be defined by this!!!"
All prices are estimates.