Phone: +441159387310,+441332814884
Address: East Midlands Airport, North West Leicestershire, United Kingdom
City: North West Leicestershire
Dishes: 6
Reviews: 3781
Website: https://www.frankieandbennys.com/
"Arrived for a very early flight. Upstairs Castle Rock was packed (Castle Rock is the much better restaurant that we always go to). Waited in a queue for minutes to get a table for when the restaurant was half empty. Staff not...doing much, wandering around aimlessly. Average time claimed minutes. I get we were a slightly larger group, but this establishment must cater for large groups every hour so I don’t think that was the problem. We got drinks after minutes, and probably would still be waiting for our breakfasts today. We had left more than enough time to comfortably get onto our flight, yet ended up having to cancel our food orders after minutes waiting, hour in total, and run to catch it. Staff were a nightmare, barring perhaps the woman taking people to their tables. Our waitress could do nothing to solve the problem of us waiting, in fact another waitress came over and asked us if we’d had our food yet we’d been waiting so long. A member of our party then cancelled the food order, to which the waitress looked upset about, and we said we’d have to pay for drinks and leave quickly. She then messed up the bill, so we almost paid for the food we had not eaten. She went back to the manager who ‘fixed’ it: the bill came back the same. At this point, the rest of the party had to run to the gate to catch our flight, whilst me and my father just put cash in the waitress’s hand for the drinks (which at this point should have been free considering their false “average waiting time” and the subsequent time-consuming mishaps) and ran to the gate. A completely unnecessary stressful beginning to our holiday. This branch will always get customers because there is a captive audience, but I would highly recommend anyone to go to the Castle Rock restaurant upstairs rather than this place, as we usually do. Awful."
Menu - 6 options
All prices are estimates.
Bagel
A freshly baked bagel, crispy on the outside and soft inside, perfect for breakfast or a snack.
Crepes
Thin pancakes filled with sweet or savory fillings, perfect for any meal of the day.
Meatballs
Juicy meatballs simmered in rich tomato sauce with herbs, served with crusty bread for a hearty meal.
Eggs Benedict
Poached eggs, Canadian bacon, and hollandaise sauce on an English muffin.
Pizza Margherita
Classic Italian pizza with tomato sauce, fresh mozzarella, basil, and a drizzle of olive oil on a crispy crust.
Pizza Margherita
Classic Pizza Margherita with fresh tomatoes, mozzarella, fresh basil, olive oil, and a light crispy crust.
User
Cold breakfast tea pot with no lid ...miserable staff
Address
Reviews
User
Sprinkled green stuff all over the egg without asking on a fry up, no free wifi
User
no bad place to eat. the service takes something (understood) otherwise all good.
Sarah252525
We were served by a lovely, friendly, and helpful waitress named Sabrina. She assisted us in choosing starters to share and promptly brought our wine, recognizing our excitement to be on vacation. The food was delicious, with no complaints. A big thank you to Sabrina for her excellent service.
pattirose2013
I entered the restaurant, looked at the menu, and ordered at the bar. It wasn't until I sat back down and placed my luggage on the floor that I noticed how dirty everything was. The floors were filthy, the bin was overflowing, and the staff appeared to be doing nothing. I will never come back here again!
User
Foods good if you can get it u queue for ages bearing in mind everyone has a flight to catch then if you're lucky enough to get a seat then wait ages to be served. All the staff are busy the problem is theres not...enough staff. We gave up in the end and went elsewhere as with everyone we had a flight to catch!
User
Ordered scrambled eggs on toast and bacon pot of tea and a latte. Scrambled eggs were just a runny mess on dry toast totally unedilble. Tea and coffee were just dumped on table one spoon between My advice give it a miss and...go to Castle Rock instead. If flying from east midlands again I will definitely body swerve F&B's
User
We had a few drinks at this chain of F&B whilst waiting for our flight. Typical layout of this restaurant with little booths and Italian style decor. Good choice of food available here, especially for breakfasts. Didn’t eat here on this occasion however have in...the best and no problems then. Staff were really friendly.... ended up having a few beers and cocktails here so did notice. Overall, best place in EMA in my opinion.
User
As our flight was delayed there was no problem that there was a queue for a table. Once seated our order was taken straight away but then we waited for our drinks to arrive. As we had ordered a pot of tea and a tap...water I would have expected it not to take minutes. Once the drinks had arrived I asked for a teaspoon to stir the tea. The waitress had obviously forgotten so I asked again and she came back with a desert spoon as they did not have a clean teaspoon in the whole of the restaurant. The waitress said it was mad in there that day. Once our breakfast arrived it was fine but we did wait a while and it was only toast and porridge. I asked for the bill which again took time to reach us...
User
Arrived for a very early flight. Upstairs Castle Rock was packed (Castle Rock is the much better restaurant that we always go to). Waited in a queue for minutes to get a table for when the restaurant was half empty. Staff not...doing much, wandering around aimlessly. Average time claimed minutes. I get we were a slightly larger group, but this establishment must cater for large groups every hour so I don’t think that was the problem. We got drinks after minutes, and probably would still be waiting for our breakfasts today. We had left more than enough time to comfortably get onto our flight, yet ended up having to cancel our food orders after minutes waiting, hour in total, and run to catch...
Categories
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Food Delight in our diverse food selection, offering a blend of classic favorites and innovative dishes. Each item is crafted with the freshest ingredients to tantalize your taste buds and provide a memorable dining experience.
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Pizza Delve into our perfectly baked pizzas, crafted with hand-tossed dough, rich tomato sauce, and a blend of gourmet cheeses. Each slice bursts with fresh toppings, ensuring a delightful bite every time.
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Cafés Charming cafés offering a variety of freshly brewed coffees and teas, along with light snacks, pastries, and desserts. Perfect for a morning pick-me-up or an afternoon treat in a cozy atmosphere.
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Seafood Dive into the freshest catches of the sea with our seafood selection, featuring exquisite dishes prepared with high-quality fish and shellfish. Savor the flavors of the ocean in every bite!
Amenities
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Wifi
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Seating
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Takeout
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Takeaway
