Phone: +441430430600
Address: Bridgegate, DN14 7AB, East Riding of Yorkshire, United Kingdom
City: East Riding of Yorkshire
Dishes: 9
Reviews: 448
Website: http://www.eatinmykitchen.co.uk/
"Maybe the food is fine, but unfortunately I didn’t get to go. I was gifted some vouchers in summer 2022 to try the place and didn’t realise that they expire in 6 months. I telephoned the cafe hoping that they would offer to honour them as a good will gesture as they’ve had the money and it’s less than a year since they were bought. That would be good customer service, right? They’d have lost literally nothing. They could have even said they’d accept half the value due to inflation etc. However, I never got to ask. The woman on the phone was that “fake nice” people dealing with potential disputes get when they’re telling you something they know that they obviously get a lot of grief about, calling me “sweet pea” I’m a 42 year old woman. Pretty condescending and I didn’t get chance to give any grief (not that I would have, I’m polite) because she hung up on me. Bad customer service, absolute con on gift voucher dates. Not a good experience at all and didn’t even manage to get through the door! Before I get a reply saying that they tell people about the quick date and that’s their policy that’s not my feedback. They didn’t tell me because the vouchers were gifted to me by someone else. My feedback is that the period of time is too short and the woman on the phone was rude. That’s it. If you go there regular and you love it and never bought vouchers then good for you. All I’m saying is avoid the vouchers unless you can guarantee you’ll be using them in 6 months and also hope you never need to contact them from a customer service perspective because you may well be sorely disappointed by the attitude."
All prices are estimates.