Phone: +34952886178
Address: Calle Vista Al Mar Diseminado 1, 29680, Estepona, Spain
City: Estepona
Dishes: 14
Reviews: 1870
Website: http://www.laalcariaderamos.es
"It used to be my fave place for almost a decade and I used to look forward, every year in our vacation, to go back a few times. Service was never the best, as they were always in a rush, but quality used to be good and lots of tasty “on the house” finger food was given which was cut over the years by quantity and quality to a little cucumber/ham sandwich and salty gazpacho yesterday. I always eat beef fillet and the last couple of times, I had ordered it, it was not cooked the way I had ordered it. When I complained, that it was dry and chewy, i was told “ it’s a different cow” sure it’s a different cow, but the same cut, so it shall be the same quality as days before. So we gave them the last few times “another try” and we returned, even though, we were disappointed the last few years already. We used to have great memories there and had nice evenings, so we always have it another try. But yesterday was a bit too much to handle. Service again a nightmare, they don’t have enough staff to serve you in a proper way, always in a rush. First we sat in that little terrace across the street, but there were so many ants on the table/plates due to the bushes next to us, so we moved to the main terrace. White wine was served to warm, drinks empty for good 40 min without any one asking, if we care for more drinks. Time in between starter/main course way too long, without service in between. The phil-phil as starter was ok but not a wow and the 2 the beef fillet‘s we ordered, were another disaster. The pepper sauce this year tasteless, the steak too overcooked with a HAIR in my vegetables. Therefore, my meal was done before I even started to eat my main course. Sure, no one asked how we liked the food, therefore i waited 20 min with the hair on my plate to complain with no one coming, until I took my plate and walked into the restaurant to complain. Sure, they apologized but my appetite was gone. I would have had another glas of wine, while the rest of the family completed their meals, but no one asked.and I couldn’t get anyone to even take my order. When we asked for the bill, it took them 20 min and my meal (which I didn’t eat because of the hair) wasn’t removed, so I had to complain again. The restaurant is located on top of a hill, so the view is beautiful especially with a rising sunset, as well it’s the restaurant itself which is gorgeous with all the flowers and decorations but what’s the use, if the quality of the food isn’t great anymore and you don’t get served. They are just overwhelmed and therefore service and quality of the food has gone down. I would say, the last 4-5 times we visited, it was always an issue with food/service, but we gave it another try, but after yesterday’s disaster, I wouldn’t go back anymore. The beautiful view and the atmosphere of the restaurant itself do not overcome the non existent service and the quality of their food."
All prices are estimates.