Phone: +441782714243
Address: Springfields Retail Pk, Newcastle Rd, Stoke-on-Trent, United Kingdom
City: Stoke-on-Trent
Menu Dishes: 15
Reviews: 6730
Website: https://www.mcdonalds.com/gb/en-gb.html?cid=RF:YEXT:EXTNET:8260501:Clicks:DIRSYN:
"Just popped to this McDonald's after visiting a seriously ill relative and the poor experience we had there left us wishing we didn't bother. Just wanted 4 drinks after a long drive order total came to £4 ish but after handing over a £10...note was given a few pence change. Pointing this out to the member of staff was fruitless as she rudely replied that we'd given her a £5 note. Unhappy with this we asked to speak to a manager and were asked to pull up to a collection point whilst the till was rebalanced and the CCTV was checked. 15 minutes later with no further intervention from a member of staff, my partner had to walk into the McDonald's to find out what was happening, only to be told nothing was happening because they didn't have enough staff to check the till or the CCTV so they'd basically left us abandoned outside in the hope that we would go away! The only saving grace with this story (and the only reason that this is a two star review and not a one star review) is that when challenged about what they were going to do to rectify the situation the staff member my husband spoke to gave him a refund of his original £10 without quibble."
All prices are estimates on menu.