Nana Franca - Menu

24 Sea Rd, Sunderland, United Kingdom, Whitburn Bents Rd, Whitburn

🛍 Pizza, Cafés, Seafood, European

4 💬 445 Reviews

Phone: +441915481007

Address: 24 Sea Rd, Sunderland, United Kingdom, Whitburn Bents Rd, Whitburn

City: Whitburn Bents Rd, Whitburn

Menu Dishes: 13

Reviews: 445

Website: http://nanafranca.co.uk/

"I ordered from this restaurant on Sunday, and unfortunately, the pizza arrived all squashed and unappetizing. It was practically inedible. We called and spoke with Ben, who was quite helpful and credited us £10 for the food and delivery. However, when we called today to place another order using the credit, we encountered a very rude staff member. She was laughing with her manager while we were on the phone and made disrespectful comments about my partner, forgetting to mute the call. After being on the line for 20 minutes, I asked to speak with the manager, who was also rude and laughed during our conversation. I will not be ordering from here again. The food is nice, but the customer service leaves a lot to be desired."

Full menu - 13 options

All prices are estimates on menu.

Pasta

Pizza

Seafood

Main Courses

Dessert

Bread

Appetizers

North North

Service: Takeout Price per person: £30–40 Food rating: 3/5

Address

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Reviews

John
John

Service: Takeout Meal Type: Dinner Food: 5/5 Service: 5/5 Atmosphere: 5/5


Natasha
Natasha

Service: Takeout Meal Type: Other Price per person: £50–60 Food: 5 Service: 4 Atmosphere: 5


David
David

Pizza came on time but it was fairly cold. I had to re heat it in the oven . It was ok but definitely not as good as it used to be . View menu


Leighanne
Leighanne

Horrendous 2 hours and still waiting phoned up and now they won't answer the phone so no food and no further forward Food: 1 Service: 1 Atmosphere: 1


Bill
Bill

Used to rate this place but has gone downhill recently. The staff on the serving desk don't seem to know what they are doing sometimes and the food just isn't as good as it was. Got a couple of pizzas with chips a couple of weeks ago and the chips were black. They must have known this before putting them in the box. Service: Take out Meal type: Dinner


Abigail
Abigail

We’ve ordered takeaway twice now first time it arrived over 30mins late but with a complementary dessert to apologise. We can’t ask anymore and put it down to being a one off. Tonight we’ve ordered and again it was almost 30mins late but this time with no acknowledgment of that. Food is lovely when you get it but not a great record on stated delivery times ! Service: Take out View menu


Stu
Stu

I called to order food for delivery tonight, but was informed that they weren't taking phone orders. When I mentioned I'd pick it up instead, I was told they weren't taking orders over the phone at all because they were too busy. So I had to place my order online. I asked what I should do if I couldn't order online, and the person abruptly hung up on me. Very disappointing customer service. I guess I'll be going to Devito's instead.


Sophie
Sophie

Ordered from here on Sunday and the pizza came all mushed up and squashed in the box it wasn’t really eatable, and we therefore called and spoke with Ben who was very helpful and credited £10 for the food and the delivery. We then called today to order using the credit and had a very rude member of staff on the phone. Laughing whilst speaking with her manager and being very rude speaking about my partner (forgetting she didn’t mute the phone). After already being on the phone for 20 minutes, I then took the phone and asked to speak with the manager who again was very rude laughing whilst speaking with me. Will not be ordering from here again. Nice food but very poor customer service.


Sophie
Sophie

I ordered from this restaurant on Sunday, and unfortunately, the pizza arrived all squashed and unappetizing. It was practically inedible. We called and spoke with Ben, who was quite helpful and credited us £10 for the food and delivery. However, when we called today to place another order using the credit, we encountered a very rude staff member. She was laughing with her manager while we were on the phone and made disrespectful comments about my partner, forgetting to mute the call. After being on the line for 20 minutes, I asked to speak with the manager, who was also rude and laughed during our conversation. I will not be ordering from here again. The food is nice, but the customer servi... View menu

Categories

  • Pizza Delve into our perfectly baked pizzas, crafted with hand-tossed dough, rich tomato sauce, and a blend of gourmet cheeses. Each slice bursts with fresh toppings, ensuring a delightful bite every time.
  • Cafés Charming cafés offering a variety of freshly brewed coffees and teas, along with light snacks, pastries, and desserts. Perfect for a morning pick-me-up or an afternoon treat in a cozy atmosphere. View menu
  • Seafood Dive into the freshest catches of the sea with our seafood selection, featuring exquisite dishes prepared with high-quality fish and shellfish. Savor the flavors of the ocean in every bite!
  • European

Amenities

  • Takeout
  • Delivery
  • menu

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"Recommended to come here and eat before attending a concert. Found a table and sat down and after 10mins a waitress came and took our order which was our starters and mains. Starter arrived in good time we had the fireman's sharing board which was really nice and big enough for four people to share and our 2 for 1 cocktails also arrived in good time and were nice. Then after that it went downhill we waited over an hour after we had finished our starter for our mains I asked a waitress to see where our meals were when clearly we knew we had been forgotten about she never came back with an answer so with my patience wearing thin I asked a gentleman with a clip board who was directing people to tables . He said he would look into it and came over after about 5 mins to apologise it was their mistake and our order had been missed and offered us a free drink. My friend and I asked for a vodka and lemonade and another a Disarano and coke and a bottle of water which arrived within 6 minutes. Our vodka and lemonades had never seen vodka you couldn't taste it at all but my friend said he could taste his Disarano. We waited another 10 minutes and our mains arrived three of us had posh finger sandwiches and the other had a steak sandwich which she left as it was dripping in fat and the roll was barely baked. Our posh fish finger sandwiches were also dripping in fat with no taste we asked for extra tartar sauce to be told by a different waitress that its in the sandwich so in other words your not getting anymore. There was barely any in. We all ate them as we were hungry but they were poor. We asked for the bill and paid and went elsewhere for a cuppa. We know it was busy with being a pink concert on at the stadium of light I personally don't think there was enough staff on to cope with the volume of people so our first visit put us off from ever returning."