Phone: +441752484040
Address: 41 Sprinfield Road, PL9 8EG, Plymouth, United Kingdom
City: Plymouth
Dishes: 10
Reviews: 7535
Website: http://papa-raj.co.uk/
"I have always ordered from this restaurant and have always received excellent food and service. However, the delivery times have not always been great. Tonight was a particularly terrible experience. The customer service was lacking, especially in terms of their ordering system. We booked a delivery for half past 7, but had to call at 8:50 when we saw that our delivery was supposedly already delivered at 8:30. We found out that our food was still in the restaurant, about to leave. Although the girl apologized after being challenged, she did not seem to understand or acknowledge that telling us our food would arrive around half past 9 was not acceptable, especially after we had already been waiting for so long with no communication. Papa Raj, customer service is crucial. It's great that you are busy and surviving, but communication is key. A short wait is understandable, but tonight's wait was ridiculous. It is a poor show on your part, and it seems to be happening more frequently. I feel for the delivery drivers."
All prices are estimates.