Phone: +441784466747
Address: Unit T7A, Two Rivers Retail Park, Mustard Mill Road, Spelthorne, United Kingdom
City: Spelthorne
Menu Dishes: 6
Reviews: 589
Website: http://www.prezzorestaurants.co.uk/restaurant/staines
"We waited quite some time for our drinks. My pizza was given to another customer taken back to the pass then brought out to me when my husbands meal was ready. My pizza was lukewarm. I asked a gentleman who I later found out was the manager Gabriel if this pizza was the same one that had been served to another customer. He said he would find out. He didn’t come back, instead he sent the young waitress to tell me yes it was. Was that a problem, did I want her to take it back! I said no. The young lady came back shortly asked if everything was ok, I said not really, she didn’t really know how to deal with the situation, not her fault, bad training I would suggest. At the end of the meal she asked if we would like anything else or a dessert we declined asked for the bill. The young lady said she would ask her manager Gabriel to take the pizza off the bill. I let her know I had a blue light NHS discount card. She went away to sort the bill. She came back with the bill said her manager would only take 25% off the pizza. I then showed her my blue light card again she went away to take that 20% off. What happened next was unbelievable. The manager Gabriel came over said he wouldn’t take the blue light discount off as he had taken 25% off the pizza. I said you did that due to a complaint, not my issue. He then went on to argue with me at the table that the company are no longer doing 20% discount for NHS blue light card holders but they hadn’t written to all companies it was only 15% but I argued back offered to show him my NHS blue light app which still showed 20% discount to NHS staff with blue light cards. He told me I could write to head office to complain but because I would not back down he eventually honoured my 20% discount. He did not come back to the table with the amended bill, he again sent the young girl over but he had taken the pizza off the bill the blue light 20% discount. I have never been treated so appallingly by a manager in a restaurant as I have tonight. We still gave the girl £5 tip as it was but her fault. I have worked in customer service for 30 years would never treat or allow a member of my staff to treat a customer in such a way. Appalling service"
Full menu - 6 options
All prices are estimates on menu.
Seafood
Prawn
Juicy prawns grilled to perfection, seasoned with garlic and herbs, served with a tangy lemon butter sauce.
Calamari
Tender calamari rings lightly breaded and fried to golden perfection, served with tangy marinara sauce for a delightful appetizer.
Calzone
Calzone
A folded pizza filled with cheese, tomato sauce, and a variety of meats or vegetables, baked until golden.
Rice
Risotto
Creamy Arborio rice cooked to perfection, with a rich blend of Parmesan and fresh seasonal vegetables.
Pasta
Ravioli menu
Pasta pockets filled with ricotta and spinach, served in a rich tomato sauce.
Starters
Mushroom Risotto
Creamy Arborio rice with sautéed mushrooms, Parmesan, and a hint of truffle oil.
jnmfletcheruk
Staff are completely incompetent, and have no idea about allergies. Training is needed, information needs updating,
Address
Reviews
Richard
The food here is very acceptable although nothing special .We thought the drinks prices were well over the top> The service was efficient and friendly
Aneta1311
It was my birthday dinner with my partner. Hubert made our night even better! Best person we ever seen in any Italian restaurants! Thank you boy once again!
Go812562
Visited last night and overall was very happy with everything. Service was quick and polite. Food was lovely and hot. No complaints from us and if back in the area will eat here again. View menu
Halycondays57
Dined here at lunchtime whilst visiting Staines. A warm welcome and the service throughout was top notch. One of us had Ravioli and the other spaghetti. The food was nicely presented and very tasty albeit a tad overpricrd
Niromnika
Terrible service. They were not busy and ignored our table for 30 minutes. They were eventually summoned, took the order and didn’t bring drinks for another 15 minutes. We complained and walked out. A total waste of time -Our first time visit, never again.
OnAir01519825874
Attended for my sister’s birthday with family. We were warmly welcomed from the start, and quickly seated. Waitress asked for our drink orders within minutes, followed by food orders. All servers and Manager/Team leader was amazing and accommodating. Food was very good too. Recommend a visit. View menu
Robert3856
Went into Prezzo Staines for lunch. I tried their new Tusan Sauggages and Lentil Ragu. The Sauggages were OK, but the Lentil Ragu was absolutely delicious. It was so good that I told the staff that it would be delicious on its own with a a pasta. It is a shame that now it is winter they have taken their Ceanti Beef stew off the menu. I find that all the staff that I meet at the Restaurant are all so friendly and helpful.
Traveler21060749268
What rubbish service Started to Serve a meal to us with waitress telling the vegetarian on our table that it was vegetarian bolognese when it was not. Another waitress came and took them to another table, after they had been served to us. Seemed to miss our order, 2 other tables served before us Hot drinks were poorly made, Luke warm and nearly cold. The Amaretto latte was served incorrectly, had to be sent back. Came back with the correct ingredients, but was virtually cold. Had to come up to the counter to ask for milk to go with the tea One dessert was served without the listed accompaniments detailed on the menu. We could have sent it back, but had given up by then!
BCM
We waited quite some time for our drinks. My pizza was given to another customer taken back to the pass then brought out to me when my husbands meal was ready. My pizza was lukewarm. I asked a gentleman who I later found out was the manager Gabriel if this pizza was the same one that had been served to another customer. He said he would find out. He didn’t come back, instead he sent the young waitress to tell me yes it was. Was that a problem, did I want her to take it back! I said no. The young lady came back shortly asked if everything was ok, I said not really, she didn’t really know how to deal with the situation, not her fault, bad training I would suggest. At the end of the meal she as... View menu
Categories
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Pizza Delve into our perfectly baked pizzas, crafted with hand-tossed dough, rich tomato sauce, and a blend of gourmet cheeses. Each slice bursts with fresh toppings, ensuring a delightful bite every time.
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Pasta Delight in our selection of classic and contemporary pasta dishes, each crafted with fresh, quality ingredients and flavorful sauces that capture the essence of Italian cuisine in every bite. View menu
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Salads Fresh and vibrant, our salads are crafted with seasonal ingredients and a mix of crisp greens, colorful vegetables, and unique dressings, offering a delicious and healthy choice for any palate.
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Italian Savor the rich and diverse flavors of Italy with our menu, offering classic pasta, savory risottos, and traditional meat and seafood dishes, all crafted with authentic ingredients and passion. Buon appetito!
Amenities
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Wifi
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Seating
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Reservations
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Parking Area
