Phone: +441517060522
Address: 70 Bold Street, Liverpool, United Kingdom
City: Liverpool
Menu Dishes: 12
Reviews: 4210
Website: http://www.ropes-and-twines.co.uk/
"Absolutely appalled at the service that I have received today at this establishment. I ordered a coffee and a cake with my friend and shortly after receiving the food we were asked [with no apology, or appreciation] to move to another table, as a family have arrived and need to be seated here. We obliged, under the impression that the family would be around 5 or 6 members to justify the displacement of current, paying customers who in all laws of business and customer service, should be prioritised over new customers. I look back after being seated on a shared table for 8, and only 3 family members had sat on our previous table, begging the question as to why we were moved in the first place. After around an hour, I was ordered [not asked exact words were I 'm going to move you to the bar in a bit , whilst walking away from me] to move to the bar, which is when I expressed my dissatisfaction with the way that I have been treated. The owner 's response to this was that he feels sad rejecting paying customers at the door [insinuating that I myself am a squatter and am not paying], and that this is a small business so it is completely appropriate for him to ask me to move, when no one else has been moved, all said in the most dismissive tone possible, barely able to acquire an apology from him. I then decided to leave and further expressed my disappointment at the service to the lady who was taking payment, and I expressed that due to not being treated as a paying customer, I did not feel comfortable paying. To which she replied that I had ate and drank, so I had to pay. Overall, I am disappointed to say that I observed a stark difference in the way I [a presenting muslim woman] was treated, as compared to other [white majority] customers were treated. If you are a POC, or a muslim woman especially, I would strongly urge you to stay away from this establishment due to the covert prioritisation of revenue over customer satisfaction through adequate service. It 's a shame, as it is a lovely place with good food, but not worth paying towards a staff culture of clear resentment, dismissal and disrespect. Response to owner 's reply: Thank you for your prompt and thoughtful reply, I only wish this was reflected in your service. To clarify a few things, I was the only customer who was moved yesterday in the middle of eating their food, and I was the only customer told to move twice. Please pay close attention to my choice of words I was *told* not asked to move. Perhaps the customers that were understanding of being told to move were: A) asked, not told B) not in the middle of eating and drinking what they had ordered C) attended to in a manner that was befitting of a small business that prides itself on respect and customer satisfaction It is worth noting, that if you have a read through your reviews, there are multiple customers with very similar experiences to mine, this blatant disregard for customer comfort and satisfaction doesn’t seem to be an isolated event. It is a shame that staff ruin what would otherwise be a perfect experience. I received my drink at 12:50, and left the cafe at 14:50 exactly, so I had not been sat there for 3 hours with one drink, and to be frank I have spent more time writing this review than I did in your establishment. I am not criticising your decision to prioritise larger groups on the bigger tables, I am criticising the apparent inability to express this upon being seated, as opposed to moving your customers around, with no apology or regard, like chess pieces. And to finish, it is NOT for you to decide whether your cafe is a welcoming place for all, it is for your customers to decide. The day I visited the vast majority of the cafe was of one certain background, and I unfortunately saw a stark difference in the way I was treated and spoken to, to the way the other customers were attended to. You do not get to disregard my experience with generalist statements about diversity, when I was made to feel incredibly uncomfortable. Best wishes"
Full menu - 12 options
All prices are estimates on menu.
Dessert
Brownies
Rich, fudgy brownies packed with chocolatey goodness, perfect for satisfying any sweet craving.
Cheesecake
A rich, creamy dessert with a smooth texture and graham cracker crust, often topped with fruits or a sweet glaze.
Banana Bread
A moist and tender bread made with ripe bananas and a hint of vanilla, perfect for breakfast or a sweet snack.
Sandwiches
Tuna Melt
A toasted sandwich with melted cheese, creamy tuna salad, and fresh tomatoes.
Grilled Cheese
Toasty bread with melted cheese, a classic comfort.
Toast
Toast
Golden brown toast served with creamy butter and your choice of assorted jams or sweet honey.
Salads
Croques
Croque Monsieur menu
A classic French sandwich with ham and melted Gruyère cheese, topped with béchamel sauce and lightly toasted bread.
Desserts
Lemon Meringue Pie
Tangy lemon filling with a fluffy meringue topping and a crisp pastry crust.
Stephen
Absolutely love this place. Great wines, food and service.
Address
Reviews
Gary
Coffee was good, oolong tea also nice. Wine, red wine was ok too.
charles
Lovely coffee, excellent friendly service as is the Liverpool way. Boss
Aisha
The coffee is excellent, and the atmosphere is wonderful, but the service is not always the best. View menu
Anna
Seriously cool, arty and service driven space. Think fibe dining, meets the best Italian deli/coffee shop, fine wine and photography gallery blended together. High quality service, lovely staff
Sophie
We came to visit Liverpool for a few days and stumbled upon this gem to fuel our sightseeing on the first day. The coffee was great and we noticed they had a fantastic selection of wines. When the weather took a turn for the worst we went back during our trip for a bottle of wine. The sommelier was very knowledgeable and we were ecstatic with the recommendations- the wine was delicious! Couldn’t recommend this place enough
Paul
I have only been in here for coffee. The place looks up market with a real wine bar feel. Automatically I feel relaxed in here. The coffee is brought to my table as well as a bottle of water and a glass. I pay when I leave. The staff are pleasant and professional making this feel like a great experience overall. The coffee is really good quality too. So far I have just used this place for a quick coffee. I can see me using this more and more often View menu
Paula
Did a bit of solo shopping on Bold street today. Popped in for a coffee...ended up getting banana loaf and a red wine too. Just lovely, staff are super friendly and what I ordered was really nice! I was given a glass and bottle of water as soon as I sat down at the bar. Warm banana loaf was *chefs kiss* and the coffee was gorgeous (it was Nicaraguan, I asked!! Red wine was lovely too. I could have sat there all afternoon but aside from looking like a lush
Thomas
I'd first like to say that this coffee shop is perfect. If I was to design a coffee shop, this is exactly how I'd run it. How've the staff aren't. I went in for a coffee and a bag of the speciality coffee beans used by the shop. As I go to buy it , the cashier st the desk looks me up and down and asks , do you really know how much this is? Now , if this was super high end, 90+ coffee for 80 quid a bag,then maybe I'd be less hesitant to write this, but it's cheaper than most other speciality coffee that i buy online. I felt so judged for that question and it was wholly inappropriate.
Arij
Absolutely appalled at the service that I have received today at this establishment. I ordered a coffee and a cake with my friend and shortly after receiving the food we were asked [with no apology, or appreciation] to move to another table, as a family have arrived and need to be seated here. We obliged, under the impression that the family would be around 5 or 6 members to justify the displacement of current, paying customers who in all laws of business and customer service, should be prioritised over new customers. I look back after being seated on a shared table for 8, and only 3 family members had sat on our previous table, begging the question as to why we were moved in the first place... View menu
Categories
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Wine A curated selection of fine wines from around the world, offering rich reds, crisp whites, and elegant rosés to pair perfectly with your meal. Savor each bottle's unique aroma, flavor, and complexity.
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Coffee Savor our selection of expertly crafted coffees, from rich espressos to creamy cappuccinos. Whether you need a morning boost or a leisurely sip, our coffee options promise warmth and comfort in every cup. View menu
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Asiatic
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Breakfast Start your day with our delicious breakfast options, featuring everything from classic eggs and pancakes to healthy smoothies and yogurt. Perfect for a hearty meal or a light morning bite!
Amenities
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Wifi
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Seating
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Takeout
- menu
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Outdoor
