Phone: +441315575098
Address: 25 Union Place, Edinburgh, EH13NQ, EH1 3NQ, United Kingdom
City: Edinburgh
Menu Dishes: 35
Reviews: 343
Website: http://www.shezanedinburgh.com
"Have been a customer multiple times and enjoyed the food and prior to ordering I called ahead to ask how long it would be. I was informed it would be minutes, so proceeded with my order. I called two minutes later to change the order and express concern that my confirmation text said ETA minutes. Again, I was reassured that this was incorrect and was automatic because of the roadworks outside the restaurant. mins later I called to say I still hadn't received my order. The person who answered was the same person I had spoken to earlier and asked if I wanted to cancel. I expressed my displeasure at the time taken and highlighted that I had called ahead to avoid this precise scenario. I was lied to and when explaining why I was upset he said look, do you want your delivery or not He offered no token of compensation and was abrupt and confrontational. Advised a refund wouldn't be processed as he couldn't until one of the managers was in. He later said he was one of the managers and the refund would be with me in half an hour. Shocking manner and customer service, will not be returning."
All prices are estimates on menu.