Phone: +441984640385
Address: Blue Anchor, TA24 6JS, West Somerset, United Kingdom
City: West Somerset
Menu Dishes: 17
Reviews: 1545
Website: https://www.thesmugglersinn.co.uk/restaurant-and-bar/
"My husband and I were staying at the campsite nearby and had made a reservation at the restaurant a month in advance. They sent me a confirmation email on the day of our reservation, so I had high hopes for their efficiency. Unfortunately, we arrived on time only to be ignored and overlooked for ten minutes. Finally, we had to physically stop a waitress passing by to be seated. We had to hold onto her until she took our drink order. When we asked to order our food, she told us to wait and disappeared. After twenty minutes, we had to flag her down to take our order, but by then my first choice was already sold out. The food was good when it eventually arrived, but it took 45 minutes. We decided not to wait any longer for dessert, so my husband went to pay the bill. Shockingly, he was asked to leave a tip! The next day, I received an automated email from manager/chef Mark Forman, hoping we had a great experience. I shared our negative experience with him, to which he explained the challenges they were facing with understaffing and invited us to return for better treatment. We declined, but we would have appreciated a refund. We felt unwelcome and disrespected during our visit."
All prices are estimates on menu.