Phone: +441613715614
Address: Haddon Hall Road, M43 6LB, Tameside, United Kingdom
City: Tameside
Menu Dishes: 12
Reviews: 1284
"Having passed many times and wanted to give it a shot we chose last Saturday evening after a busy day and before going to collect my nephew. We ordered and waited, the place was busy and had an okay atmosphere. Lots of staff passing out meals. Family 's eating etc. Our food was dumped unceremoniously under our noses after about 20-30 minutes. I actually jumped as mine was dumped as the server had approached from behind. She left without a beat, no words uttered or even a look. Now, I didn 't, and still don 't know if we were supposed to get our own cutlery and condiments but after maybe two minutes of utter shock which turned to confusion that 's what my wife did. We cut into our fish, chips mushy peas and it was immediately evident this wafer thin fish shouldn 't have ever encountered a fryer . It was like battered leather. Mine significantly worse than my wife 's. To the point that when I went to investigate further the entire fillet came appart in two decemated sections the meat being that thin that there was nothing left holding it together. The batter was pleasant, the mushy peas which we were charged an extra 75p to upgrade from standard peas were a literal table spoon. We ordered extra chips-£1.99 which was fortunate as the portion again was on the small side. Additionally some bread and butter which was another 75p per slice. So all in all our upgrades were quite expensive for what they were. Which had the bread not been stale, and the mushy peas not been measly we wouldn 't have minded. However that meant the only good thing that was on the plate was some chips. We weren 't happy at all! My wife went to express our issues to one of the staff. Who came over about 3-4 minutes later to see. We explained about the fish and she left again no advise to continue eating or not, she just said she 'd be back. As I earlier mentioned we were between commitments so we continued with our meals. Mine mostly with the extra chips, bread and peas which had been paid for Additionally as earlier mentioned and my wife much more slowly (she 'd just had dental work it was another 5 minutes or so and our original server now came clutching £7 saying she had no idea but had been told to give us this. We 're confused again. This is all really odd now. It 's just confusion ontop of lala land. Even the other customers are spending their evening watching our table at this point. Very unpleasant! We 're left again 5 minutes and out of nowhere comes the girl we initially explained our issue to and food dump woman. The first has both arms outstretched waiting and saying she has to take our meals now where in the council house bully 's house am I eating here?! Literally I was brought up in council houses, my wife ironically with parents who ran pubs. In our combined 70 years on this planet I have never been treated, seen anyone treated like this. I can 't say the same for my wife. For her this caused a total trauma responce. She had some very bad stuff happen at the hands of her secondary caregiver. So still unrelated to the service industry. These two women literally stood over us. Demanding our remaining food as a refund had been issued. The first was mostly the one not holding back. Pointing at my plate which was mostly eaten at this point as I 'm sure you 'll be able to tell, from our first complaint to the time these walking asbo 's stormed over it 'd been like fifteen minutes. So she predominantly wanted my wife 's mainly because she was an easier target not talking back as much and due to the recent dental work had more on her plate. Their voices were raised they were stood over us and pointing a lot! This was literally nightmarish. Who does this. Everybody else is turned in their seat, one lady so close she 's almost a third occupant at our table. The women leave after this and even though I 'd stuck to my guns about them not taking our food that if you recall we payed Additionally and separately ontop for everything BUT the fish leather. I couldn 't finish. I fealt sick and was shaking. We went to leave but I just thought no. This is mad I want my money back! I started explaining to another lady pulling a pint and she literally said something along the lines of don 't start on me ill get the manager about two sentences in. I was obviously annoyed but definitely not taking it out on her so this also baffled me. Eventually this person comes and is questioning us like we did something wrong or we were trying to get a free meal! I mean, yeah obviously at this point after everything and leaving our food after the only ever Saturday night fish chips with a side of abuse and public humiliation. Yeah we want our money back!! She claimed when given a refund and at this point I look over at my 36year old wife skin dull of hives and eyes watering knowing the priority is getting her out of this disgusting place. The woman 's just going round and round in similar circles of varying comparability of what she can can 't do and saying what we 're saying didn 't happen anyway to short of jumping the bar and throttling someone which of course happened only in my head we leave with the promise of a phone call the next day. Which!! Shock horror never arrived. So in summary if you 're looking for Droylsdens answer to Karen 's diner where the foods inedible, the prices are high and the staff are always ready. Get yourself down to The Hadon Hall on a busy Saturday night. Complain about anything. I dare you! One last thing, if the owner wants to send some pleasant amicable sounding platitude. Don 't! If you have one ounce of decency or customer service skills contact me. Because I 'll be copying and pasting this onto anything I can physically think of to warn anyone of your nasty workers and inedible food."
All prices are estimates on menu.