Phone: +441892529292
Address: London Road, TN4 0RJ, TUNBRIDGE WELLS, United Kingdom
City: TUNBRIDGE WELLS
Menu Dishes: 35
Reviews: 5745
Website: https://www.thehandandsceptre.co.uk
"There were 5 people In our group for lunch, 2 vegans, 2 veggies and an omni. 4 of us actually ordered from the vegan menu and 1 ordered a vegetarian dish. My main issue was that 2 of us (myself being vegan and the omni in the group! ordered the flat bread from the vegan menu it didn’t advertise coming with chips but when we ordered our waiter asked us which chips we would prefer so we both asked for sweet potato fries. When the fries came out they had cheese on them (despite us clearly ordering from the separate vegan menu . I’m not sure if this was an error on the waiter or the kitchen’s part but the waiter apologised. I shared the fries with one of the vegetarians in the group so I just avoided any that had cheese on them, however I’m now wondering whether actually they were not cooked in a separate fryer and this is why they weren’t on the vegan menu!? In terms of staff knowledge I was also disappointed when I asked what type of plant based burger it was on the vegan menu (I.e. meat substitute or bean based etc and our waiter didn’t know or really seem to understand the question (and didn’t offer to find out . That’s why I chose the flat bread instead and then had the cheese issue! My second main issue is that the food was pretty average especially considering the price. 3 of us had the vegan chocolate tart advertised as coming with fresh berries. (2 of us originally ordered the treacle tart which was sold out, fair enough . However 2 of us can’t eat strawberries so asked for the tart without them, expecting other berries instead, however the only berry on the third tart was a solitary diced strawberry! The tart was also pretty small considering it didn’t come with any accompaniment but cost £6.25! Overall it’s great they’re trying with a vegan menu but my view is that they must try harder!"
All prices are estimates on menu.