Phone: +441282421222,+441282471910
Address: Royle Lane, Burnley, United Kingdom
City: Burnley
Dishes: 8
Reviews: 666
Website: http://theloungecrowwood.com/
"My birthday treat with family, 8 of us, 6 having afternoon tea, and my two grandsons aged 14 and 11 off the menu. TBH the thing that marred the event was lack of care by one member of staff. We were not asked if we wanted tea or coffee with the Afternoon Tea, in fact one of my daughters enquired at the bar after we’d finished if tea was included. She was told it was but we should have ordered it? The table was left full of empty plates etc for quite a while and we felt that one of the staff just didn’t care and was quite rude. A young lady with a ponytail and a young man that served us with our Afternoon Tea trays and took them away were lovely, but the occasion was marred a little by this one staff member with something of an attitude, we all felt it and it’s not on. Several of us have worked in the service industry and even if you’re having a bad day it’s not the customer’s fault, we were all polite, quietly conversing and respectful. The food was good, and my grandsons loved their bao buns and burgers. I’m a Crow Wood member by the way, and was disappointed not to receive the usual birthday Voucher for the Lounge, I’m afraid a number of club members are beginning to feel second class to the new spa project."
All prices are estimates.