Phone: +441663749126
Address: 3-5 Market Street, Hayfield SK22 2EP, United Kingdom, High Peak
City: High Peak
Menu Dishes: 9
Reviews: 5295
Website: https://www.thepackhorsehayfield.uk/
"I hope this message finds you well. I am writing to bring to your attention other readers a deeply distressing experience my partner and I had at your restaurant recently. While I commend your team's initial professionalism and understanding when we were running late, I must express my grave concern and disappointment with the way a severe allergic reaction was handled during our dinner. To provide context, I failed to disclose my severe nut allergy during the booking process, an oversight for which I take full responsibility. However, I was alarmed that neither our server nor the kitchen staff inquired about allergies when we placed our order, a standard practice that could have averted the unfortunate events that followed. I ordered the Stone Bass fillet, and upon taking the first bite, I immediately sensed an allergic reaction—my ears itching and throat tightening. Concerned, my boyfriend asked the server to confirm if the dish contained nuts. After a brief check, the server assured us that there were no nuts in the dish, and gave a thumbs up afterwards. Trusting this information, I continued to eat, only for my reaction to intensify. In the midst of my escalating allergic response, we expressed our urgent need to leave and requested the bill. Shockingly, another server insisted on the mandatory 2-course minimum for the set menu, despite our plea that I was unwell. This felt like an inappropriate and callous insistence on a policy rather than a genuine concern for our well-being. I want to emphasize that our complaint is not entirely motivated by financial concerns; we understand and respect restaurant policies. However, it would have been appreciated if we could have just paid for what we ordered. The lack of sensitivity and understanding during a medical emergency is deeply troubling.We both work in healthcare and we would expect a higher level of care and compassion from your establishment. The situation was aggravated by the absence of an allergen sheet, a standard feature in reputable establishments. Instead, the server texted the list of ingredients, which did little to alleviate our concerns and added an unusual element to the already tense situation. I sincerely hope you take this feedback seriously and use it as an opportunity to reevaluate your team's approach to customer care, particularly in instances of allergies. Imagine if this were a life-threatening situation involving your child, I would trust you would agree that compassion should always take precedence over policy. I urge you to consider implementing better training for your staff regarding allergy protocols and emergency situations. Your restaurant's reputation is at stake, and I believe a commitment to improvement will not only salvage customer trust but also contribute to a safer dining environment for all patrons. Thank you for your attention to this matter, and I sincerely hope you take the necessary steps to prevent such distressing incidents in the future. Food: 1 Service: 1 Atmosphere: 1"
Full menu - 9 options
All prices are estimates on menu.
Fish Dishes
Fish & Chips
Crispy golden fried fish fillet served with classic French fries, a side of tangy tartar sauce, and a lemon wedge.
Fish And Chips
Crispy battered fish served with golden fries and tartar sauce.
Rice
Risotto
Creamy Arborio rice cooked to perfection, with a rich blend of Parmesan and fresh seasonal vegetables.
Soups
Gazpacho
A refreshing cold soup with ripe tomatoes, cucumbers, bell peppers, onions, olive oil, and vinegar, perfect for a light summer appetizer.
Meat Dishes
Meatballs menu
Juicy meatballs simmered in rich tomato sauce with herbs, served with crusty bread for a hearty meal.
Vegetarian
Green Beans
Freshly sautéed green beans with garlic and a hint of lemon for a vibrant, crunchy side dish.
Entrées
Onion Rings
Crispy, golden-brown onion rings, lightly seasoned and perfectly fried for a crunchy bite.
Dessert
Salted Caramel
A sweet and savory treat with rich caramel infused with a hint of sea salt, offering a perfect balance of flavors.
Salads
Blue Cheese Salad
Blue Cheese Salad: Crisp greens, tangy blue cheese crumbles, cherry tomatoes, walnuts, and creamy dressing.
Troy
Price per person: £40–50 Food: 5 Service: 5 Atmosphere: 5
Address
Reviews
Paul
We love this place for the warm welcome and amazing food. Price per person: £50–60 Food: 5 Service: 5 Atmosphere: 5
Mark
Called in after Kinder Scout Hike. Lovely place, busy and cosy. Didn't get food, just relaxed with a pint. Fire was lit, heating was on. Service: 4 Atmosphere: 4
Hayley
Wow!! Absolutely amazing food, excellent service! Dog friendly, get booked in!! Price per person: £70–80 Food: 5 Service: 5 Atmosphere: 5 Recommended dishes: Roast Lamb, Sunday Roast, Salted Caramel Custard Tart, Roast Beef View menu
Gav
Have eaten here on about half a dozen occasions and it never fails to disappoint. The food is always cooked to perfection, the staff are very attentive and knowledgeable and the price for this whole experience is very good value. Would recommend this place to anyone
Sarah
Food is lovely, very reasonable pricing and great service ! Certainly a little gem. We have the Fish Fizz deal, two mains and a bottle of wine for just over £30. Will be back next time we are passing through. One of our party was gluten free and was well catered for. Food: 5 Service: 5 Atmosphere: 5
Lauren
Went for a celebratory meal with our 10yo daughter. They wrote her a card which was signed by the staff which made her feel special. Food and service was amazing. Can't wait to go back! Price per person: £50–60 Food: 5 Service: 5 Atmosphere: 5 Recommended dishes: Vanilla Crème Brulee, Duck Breast, Salted Caramel Custard Tart, Venison Wellington View menu
Claire
What can I say ? Absolutely blown away. We have attempted to get in here a couple of times but never been successful. Currently staying in the area, so booked in advance and I cannot explain how glad I am, the food and service were literally anazing. I was worried that they would not meet our expectations, but they exceeded them !! Thank you so much, we will be back very soon, with friends x Food: 5 Service: 5 Atmosphere: 5
Claudia
Amazing food and friendly atmosphere. The staff are very pleasant and helpful. Thank you for the extra padding for the high chair. We really enjoyed our meal and will be returning again soon. Parking: As the pub is situated in a small village, there aren't always parking spaces available straight away right by the pub. But usually there are spaces around the area a short walk away. Price per person: £20–30 Food: 5 Service: 5 Atmosphere: 5 Recommended dishes: Pint of Beer, Roast Lamb, Scotch Egg, Salted Caramel Custard Tart, Roast Beef, Chocolate Delice Parking space Somewhat difficult to find parking Parking options Free parking lot, Free street parking
Meg
I hope this message finds you well. I am writing to bring to your attention other readers a deeply distressing experience my partner and I had at your restaurant recently. While I commend your team's initial professionalism and understanding when we were running late, I must express my grave concern and disappointment with the way a severe allergic reaction was handled during our dinner. To provide context, I failed to disclose my severe nut allergy during the booking process, an oversight for which I take full responsibility. However, I was alarmed that neither our server nor the kitchen staff inquired about allergies when we placed our order, a standard practice that could have averted the... View menu
Categories
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Meat Savor the rich flavors of expertly prepared meats, from juicy steaks and succulent roasted chicken to tender ribs and hearty lamb dishes. Each selection promises a satisfying and delicious experience for meat lovers.
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Steak Savor prime cuts of juicy, tender steaks, expertly grilled to perfection. Each bite offers a burst of flavor, served with classic sides and delectable sauces to enhance your dining experience. View menu
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Cheese A curated selection of artisanal cheeses from around the world, featuring diverse flavors and textures that delight the palate. Perfect for sharing or savored individually with the ideal accompaniments.
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Chicken Discover a variety of delectable chicken dishes, expertly seasoned and cooked to perfection. Our menu offers everything from classic favorites to innovative new creations, sure to satisfy every palate.
Amenities
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Wifi
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Seating
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Terrace
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Cash Only
