Phone: +441829751208
Address: The Royal Oak Hotel and Restaurant Chester Road, Dog Lane Kelsall, Cheshire CW6 0RR, CW6 0RG, TARPORLEY, United Kingdom
City: TARPORLEY
Menu Dishes: 35
Reviews: 1922
"I visited here with my extended family for a meal. It was very quiet with only a few other tables occupied. We decided on dining here due to the offer they had on which was 30% off on a Thursday. We’ve been before to take advantage of this offer as it’s such great value for money. The evening started off great. We were welcomed by the manager and shown to our table. Our order was taken promptly, again by the manager, and then our drinks arrived followed by our food. Unfortunately, it went downhill from here. I guessed the manager had gone home by this point. The two young girls serving us were so miserable, no smiles, nothing. They spent most of their time hovering at the bar, chatting. We asked one of them for more drinks and nothing happened. Eventually, after a good 10 minute wait, a gentleman arrived at our table to take our order. (He looked like the supervisor or assistant manager? We then waited a further 20 minutes with still no sign of them. By this point I was getting annoyed so I went to the bar to ask myself. The bar man said he’d bring them asap. His exact words were “My bad, I’ll bring them straight over”! My bad?! What an unprofessional comment to make! Had the bar had been busy then fair enough but, there was hardly anyone in there! The staff seemed more interested in chatting at the bar instead of looking after us. My daughter then asked one of the young girls for a spoon as she didn’t have one. This never arrived so, again I had to go and get one myself from the bar. We also had to ask for napkins, twice! Those two girls were useless. No customer service skills at all. When we asked for the bill, we noticed that the discount hadn’t been taken off. The gentleman came over and said that the offer wasn’t on?! We explained that it was even on their website! He never even asked to see the proof that it was on the website, just said sorry, no discount. We said that we weren’t happy and wanted to speak to the manager. He then disappeared for a good 10-15 minutes. We assumed he was maybe calling the manager but, no. He came back to our table and said that the offer has definitely finished so we can’t have it! He said, if you like, he could call the manager. Why had he not done this in the first instance? No idea what he had been doing for the 10 minutes we were waiting?! In the end, he spoke to the manager and the discount was taken off. It was such an effort and it ruined the whole evening. We will not be returning. Other choices available in the village with much better staff!"
Full menu - 35 options
All prices are estimates on menu.
Uncategorized
Dessert
Sides
Sweet Potato
Roasted sweet potato seasoned with herbs and spices, served with a tangy yogurt dip.
Entrées
Salads
House Salad
Classic garden salad with mixed greens, cherry tomatoes, cucumbers, and carrots with your choice of dressing.
Blue Cheese Salad
Blue Cheese Salad: Crisp greens, tangy blue cheese crumbles, cherry tomatoes, walnuts, and creamy dressing.
Indian
Roti
Soft and flaky flatbread, perfect for dipping into curries or enjoying with a side of vegetables and sauces.
Toast
Toast
Golden brown toast served with creamy butter and your choice of assorted jams or sweet honey.
Main Courses
Nachos
Crispy tortilla chips topped with melted cheese, jalapeños, and fresh salsa.
Lamb
Lamb Shank
Slow-cooked lamb shank in a rich, aromatic sauce, tender and flavorful.
Big Plates
Pork
Ribs
Wraps
Lasagna
Mains
Grilled Steaks
Our Festive Specials
Plat Principal
Choice 3
Homemade Pizza
Nathan
I loved everything about this hotelIt is a beautiful place with lots of character set in fine grounds with gardens.
Address
Reviews
Countryguy22
The best pizza in Cheshire!!! Excellent well mannered staff best to book on weekends would highly recommend a visit here
tonyle69
I was spoilt rotten by the Staff. I expect this service from a 5 star Hotel . Nothing was too much bother . I will 100% be back again.
Christian
The hotel is five stars but the breakfast needs work Cold toast and not as the menu said Plus avoid weekends as it gets very noisy with weddings, there is View menu
Christine
We had a lovely meal at The Royal Oak this evening. The restaurant was warm and welcoming; the food delicious; the service friendly and efficient; the prices reasonable. Couldn’t ask for more.
Davina
Our first visit at The Royal Oak and this place is definitely the best around for miles. The Sunday Roast was amazing especially the gravy. My son loved the chicken fajitas and cleared his plate. Compliments to the chef team and great service too.
Ditodd32
Had a lovely stay on as travel zoo deal ,absolute bargain , dinner lovely.basic menu on deal , but adequate , breakfast very good , all staff were friendly and helpful, manager/,,owner was very good and very hard working , would definitely stay here again . View menu
X8700AE
Give it a miss, service very poor. Long wait for food and drinks. Bar man friendly, young girls no customer service skills. Witnessed unused cutlery from table being put back in cutlery drawer (after she had picked them up off the floor when she dropped them!! Manager should get a grip on staff training over this. We won't be back.
Helen
The restaurant was empty when we arrived. We ordered drinks. They eventually said they only had one bottle of 0% lager. We were a party of three and we ordered lunch from the menu. We waited ages. The staff stood around chatting. They was much noise from the kitchen. Lots of laughing, chatting and parking about. Very loud and unprofessional. After about 40 minutes our food arrived, after I asked them how long it would be. The fish and chips was good, but the shepherdess pie was not nice at all. All in all it was very disappointing and we won’t be going again.
E1751979
I visited here with my extended family for a meal. It was very quiet with only a few other tables occupied. We decided on dining here due to the offer they had on which was 30% off on a Thursday. We’ve been before to take advantage of this offer as it’s such great value for money. The evening started off great. We were welcomed by the manager and shown to our table. Our order was taken promptly, again by the manager, and then our drinks arrived followed by our food. Unfortunately, it went downhill from here. I guessed the manager had gone home by this point. The two young girls serving us were so miserable, no smiles, nothing. They spent most of their time hovering at the bar, chatting. We a... View menu
Categories
-
Cafés Charming cafés offering a variety of freshly brewed coffees and teas, along with light snacks, pastries, and desserts. Perfect for a morning pick-me-up or an afternoon treat in a cozy atmosphere.
-
Pizza Delve into our perfectly baked pizzas, crafted with hand-tossed dough, rich tomato sauce, and a blend of gourmet cheeses. Each slice bursts with fresh toppings, ensuring a delightful bite every time. View menu
-
Hotels Discover our curated selection of premium hotels offering unparalleled comfort and exceptional service. Whether you're seeking a cozy retreat or a luxurious getaway, our hotels promise an unforgettable stay with exquisite amenities.
-
British Traditional and hearty, the British menu offers comfort classics like fish and chips, succulent roasts, and savory pies. Rediscover familiar favorites, lovingly crafted with timeless recipes and fresh, local ingredients.
Amenities
-
Beer
-
Wine
- menu
-
Amex
- menu
-
Seating
