The Royal Oak Hotel & Restaurant

The Royal Oak Hotel and Restaurant Chester Road, Dog Lane Kelsall, Cheshire CW6 0RR, CW6 0RG, TARPORLEY, United Kingdom

🛍 Cafés, Pizza, Hotels, British

4.1 💬 1922 Reviews
The Royal Oak Hotel & Restaurant

Phone: +441829751208

Address: The Royal Oak Hotel and Restaurant Chester Road, Dog Lane Kelsall, Cheshire CW6 0RR, CW6 0RG, TARPORLEY, United Kingdom

City: TARPORLEY

Menu Dishes: 35

Reviews: 1922

"I visited here with my extended family for a meal. It was very quiet with only a few other tables occupied. We decided on dining here due to the offer they had on which was 30% off on a Thursday. We’ve been before to take advantage of this offer as it’s such great value for money. The evening started off great. We were welcomed by the manager and shown to our table. Our order was taken promptly, again by the manager, and then our drinks arrived followed by our food. Unfortunately, it went downhill from here. I guessed the manager had gone home by this point. The two young girls serving us were so miserable, no smiles, nothing. They spent most of their time hovering at the bar, chatting. We asked one of them for more drinks and nothing happened. Eventually, after a good 10 minute wait, a gentleman arrived at our table to take our order. (He looked like the supervisor or assistant manager? We then waited a further 20 minutes with still no sign of them. By this point I was getting annoyed so I went to the bar to ask myself. The bar man said he’d bring them asap. His exact words were “My bad, I’ll bring them straight over”! My bad?! What an unprofessional comment to make! Had the bar had been busy then fair enough but, there was hardly anyone in there! The staff seemed more interested in chatting at the bar instead of looking after us. My daughter then asked one of the young girls for a spoon as she didn’t have one. This never arrived so, again I had to go and get one myself from the bar. We also had to ask for napkins, twice! Those two girls were useless. No customer service skills at all. When we asked for the bill, we noticed that the discount hadn’t been taken off. The gentleman came over and said that the offer wasn’t on?! We explained that it was even on their website! He never even asked to see the proof that it was on the website, just said sorry, no discount. We said that we weren’t happy and wanted to speak to the manager. He then disappeared for a good 10-15 minutes. We assumed he was maybe calling the manager but, no. He came back to our table and said that the offer has definitely finished so we can’t have it! He said, if you like, he could call the manager. Why had he not done this in the first instance? No idea what he had been doing for the 10 minutes we were waiting?! In the end, he spoke to the manager and the discount was taken off. It was such an effort and it ruined the whole evening. We will not be returning. Other choices available in the village with much better staff!"

Full menu - 35 options

All prices are estimates on menu.

Uncategorized

Dessert

Sides

Entrées

Salads

Indian

Toast

Main Courses

Pork

Lamb

Big Plates

Ribs

Lasagna

Wraps

Mains

Plat Principal

Our Festive Specials

Grilled Steaks

Choice 3

Nathan Nathan

I loved everything about this hotelIt is a beautiful place with lots of character set in fine grounds with gardens.

Address

Show Map

Reviews

Countryguy22
Countryguy22

The best pizza in Cheshire!!! Excellent well mannered staff best to book on weekends would highly recommend a visit here


tonyle69
tonyle69

I was spoilt rotten by the Staff. I expect this service from a 5 star Hotel . Nothing was too much bother . I will 100% be back again.


Christian
Christian

The hotel is five stars but the breakfast needs work Cold toast and not as the menu said Plus avoid weekends as it gets very noisy with weddings, there is View menu


Christine
Christine

We had a lovely meal at The Royal Oak this evening. The restaurant was warm and welcoming; the food delicious; the service friendly and efficient; the prices reasonable. Couldn’t ask for more.


Davina
Davina

Our first visit at The Royal Oak and this place is definitely the best around for miles. The Sunday Roast was amazing especially the gravy. My son loved the chicken fajitas and cleared his plate. Compliments to the chef team and great service too.


Ditodd32
Ditodd32

Had a lovely stay on as travel zoo deal ,absolute bargain , dinner lovely.basic menu on deal , but adequate , breakfast very good , all staff were friendly and helpful, manager/,,owner was very good and very hard working , would definitely stay here again . View menu


X8700AE
X8700AE

Give it a miss, service very poor. Long wait for food and drinks. Bar man friendly, young girls no customer service skills. Witnessed unused cutlery from table being put back in cutlery drawer (after she had picked them up off the floor when she dropped them!! Manager should get a grip on staff training over this. We won't be back.


Helen
Helen

The restaurant was empty when we arrived. We ordered drinks. They eventually said they only had one bottle of 0% lager. We were a party of three and we ordered lunch from the menu. We waited ages. The staff stood around chatting. They was much noise from the kitchen. Lots of laughing, chatting and parking about. Very loud and unprofessional. After about 40 minutes our food arrived, after I asked them how long it would be. The fish and chips was good, but the shepherdess pie was not nice at all. All in all it was very disappointing and we won’t be going again.


E1751979
E1751979

I visited here with my extended family for a meal. It was very quiet with only a few other tables occupied. We decided on dining here due to the offer they had on which was 30% off on a Thursday. We’ve been before to take advantage of this offer as it’s such great value for money. The evening started off great. We were welcomed by the manager and shown to our table. Our order was taken promptly, again by the manager, and then our drinks arrived followed by our food. Unfortunately, it went downhill from here. I guessed the manager had gone home by this point. The two young girls serving us were so miserable, no smiles, nothing. They spent most of their time hovering at the bar, chatting. We a... View menu

Categories

  • Cafés Charming cafés offering a variety of freshly brewed coffees and teas, along with light snacks, pastries, and desserts. Perfect for a morning pick-me-up or an afternoon treat in a cozy atmosphere.
  • Pizza Delve into our perfectly baked pizzas, crafted with hand-tossed dough, rich tomato sauce, and a blend of gourmet cheeses. Each slice bursts with fresh toppings, ensuring a delightful bite every time. View menu
  • Hotels Discover our curated selection of premium hotels offering unparalleled comfort and exceptional service. Whether you're seeking a cozy retreat or a luxurious getaway, our hotels promise an unforgettable stay with exquisite amenities.
  • British Traditional and hearty, the British menu offers comfort classics like fish and chips, succulent roasts, and savory pies. Rediscover familiar favorites, lovingly crafted with timeless recipes and fresh, local ingredients.

Amenities

  • Beer
  • Wine
  • menu
  • Amex
  • menu
  • Seating

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"Visited, based on recommendation from one of its sister pubs (The Bears Paw). Looks very nice from approach and inside and very comfortable seats offered. Menu looked very nice and proved difficult to decide. Starters: I went for the Ox Cheek, which I 've had elewhere and usually proves delicious. Unfortunately, although it turned up promptly and looking nicely presented, it proved to be 75% jelatanous fat, which, of course, is very disappointing given the price of starters alone (photo attached). I know 'fats ' can add to the taste, but this was not what was expected given previous servings. My wife didn 't opt for a starter, but we shared a goats cheese flatbread (also as shown). This was very nice and by no means disappointing. Mains: I went for the 'A la Plancha ' Bacon Joint with marmalade glaze and fried egg. Again, it looked nicely presented and tasted very nice indeed. Just (again) disappointed, by the overly thick layer of jelatanous fat. This could have potentially been made into a cracking, but ended up being an inch thick slab of leftovers. Otherwise, the meal was lovely. The dear wife went for the 'Peruvian marinated Chicken Burger ', served with hand cut fries and a delicious, if not perplexing, green sauce mayonnaise. (I just wish I ordered what she did). Dessert: I went for the ye olde traditional Banoffe Knickerbocker Glory, and the wife had the Elderflower Creme Brulee. Both were very nice and washed down with pleasing drinks. Bill was, as expected, very expensive. Moreso given the disappointing starter and main for myself. A 'discrete ' 7.5% tip is automatically added, so be aware. Yes, the service was great, but if I visit again, I 'll definitely reconsider the options. Aimed a bit more towards the 'la dee daa ' side of Cheshire "