Phone: +441608658389,+441608692866
Address: Church St, Kingham OX7 6YA, OX7 6YT, CHIPPING CAMPDEN, United Kingdom
City: CHIPPING CAMPDEN
Dishes: 12
Reviews: 10449
Website: https://www.thewildrabbit.co.uk
"My husband and I got married on the 7th October 2023 and chose the Wild Rabbit for our ‘mini-moon’ to celebrate for a few nights away. We had mentioned a couple of times in emails that this would be a special occasion however, unfortunately this was not acknowledged and not one person said congratulations to us or made us feel special. We stayed in the beehive cottage which had a log burner and an outside area but nothing special, overall it was nice but there was a few things missing. There were no wine glasses, the radio had an iPod dock (who uses iPods these days?! and a leak in the kitchen ceiling. When I went to let the staff know about the leak, they said it had been like that for months and made me feel that I had done something wrong by coming to them. We got told it was the “Cotswold oldie worldie” feel. Friday night we booked in for the tasting menu, which I had emailed them about previously and stated again that we would be celebrating our marriage. From the moment we sat down the service was absolutely terrible. We were given menus and again no acknowledgement of prior communications, we were given a plate of dry bread and had to ask for the butter, it was then hard so I decided to try and melt it over the candle because we just felt like we were asking for too much. Luckily one of the wait staff noticed and brought over some soft butter. A waiter brought our canapé over and explained it so quickly and ran off, I didn’t understand so asked someone else and got an abrupt response. My husband asked for a drink and I had to call the waiter back to take my own order as they just walked off. My husband decided to say something to the manager and it just made it 10 times worse as the staff did not respond well. We felt completely ignored and that the waiters did not want to serve us. The only saving grace is that the food and wine was absolutely amazing, we really enjoyed it and the sommelier Wes made up for the poor service of the rest of them. At the end they brought over a ‘complimentary’ cheese plate but no apology or again acknowledgement of our celebration, they did not seem to know what the fuss was about. No discount due to service was offered. On check out my husband spoke to the manager, who did apologise for the issues with the cottage and presented him with the bottle of Prosecco that should have been in our room on check in. However she said the restaurant was separate so she couldn’t comment on our experience there. We really wanted this to be a special place for us which we could possibly return to on anniversary’s, however sadly we shall not be returning after this experience and the amount of money spent for something so poor."
All prices are estimates.