Phone: +441243788700
Address: Victoria Court, 24 St Pancras, Chichester PO19 7LT, United Kingdom
City: Chichester
Dishes: 6
Reviews: 1388
"Very disappointed. We have been going to this restaurant for many years (including under the previous ownership before they moved back to Madrid . I booked a table online for a wedding anniversary and mentioned this again when I received a call back to confirm the booking. My exact words were 'please could I have a quiet romantic table for 2 '. I wanted to book for 7pm but was told that nothing was available until 8pm so we agreed to the later booking. We turned up just before 8pm and as soon as we walked in we were 'hit ' with the volume of noise from a table of around 14 16 young girls. They weren 't just talking, they were shouting! The waitress tried to sit us at a table directly behind this group of girls and we had to ask to be moved further towards the corner of the restaurant. Obviously my request for a quiet romantic table was totally ignored. We decide to 'tough it out ' and ordered drinks but within minutes, the noise level had reached a point where we couldn 't hear ourselves speak. We left our table and told the waitress we were leaving (and could we have our £20 deposit back oh yes, they ask you to pay this when booking! . Rather than receiving an apology, the staff really didn 't care at all we even paid for our drinks we had barely touched! Note to the owner 1. if you 're going to book in large noisy groups then please put them on the back wall of the restaurant away from other diners. 2. When people make bookings and ask for a 'quiet table ' at least let them know that there are 'large groups ' booked in and that it could get noisy. 3. Tell your staff that without customers, you don 't have a business! Treat customers with a bit more respect!!! Having recently returned from Andalucia and having experienced great service and fabulous food from all the restaurants we visited, it 's a shame that this restaurant can 't look after customers in the same way. No more referrals to friends from me I 'm afraid. You need to take note."
All prices are estimates.