"I went here a few years ago and gave the restaurant four stars. Having returned, recently, I am dropping my review to two stars. When I called to make a reservation, the gentleman answering the phone straight up asked me if I was actually going to turn up. This immediately put me off. I understand that some places have problems with customers booking and then failing to show up, but there are probably politer ways to speak to people making a booking. When we got there, the gentleman who greeted us seemed to be the same man as answered the phone. He was very friendly and polite, and everything seemed fine. I remembered that the last time I visited, the Vindaloo wasn't particularly hot, so this time I tried ordering the Phal, which should have been considerably spicier. I have had Phals in other restaurants and they are normally at just about the upper limit of my tolerance/enjoyment. Sadly, Spice Island's Phall wasn't noticeably hotter than their rather timid Vindaloo. My sons both had tasty curries (deliberately mild, as they don't like very spicy food), and I couldn't argue with the portion sizes, price or flavour. When I mentioned the lack of heat in the Phal to the manager (the only person working front-of-house), he replied that he had given me something relatively mild because he wasn't sure if I could really handle spicy food. This on its own limits the place to two stars. There is a distinct lack of trust from the management towards customers. Two days later, we ordered curries for delivery. Mostly the same items, but with one of our Vindaloos switched to a second Phal. Again, the Phals just weren't particularly spicy, despite our insistence, on the phone, that yes, we really did want spicy food. I have no idea if Spice Island is actually capable of serving really spicy food, as I have never had any from there. I can say that their food is flavourful and generously portioned for the price. The restaurant is cleaner than the last time we visited, with no lingering smell of cigarette smoke in the toilets anymore. The management, however, is off-putting and I am not sure if I would bother trying for spicy dishes for a fourth time."
