Buttermilk Pancakes
Le Caprice London

Le Caprice London

20 Arlington Street London, SW1A 1RJ, SW1A 1LP, United Kingdom

Fish • Bars • British • European


"I requested a spot at the counter bar since I was alone and heading to the theatre . No sooner was I seated than the bar man abruptly asked me what I wanted to drink no “welcome, how are you tonight” . He seemed a bit miffed when I asked to see the cocktail list, as though I should know instantly what I wanted. And, although a prix-fixe, pre-theatre menu is advertised online, only the regular a la carte menu was handed to me. So I had to ask for that, as well! As it turned out, I ordered an expensive a la carte main dish, since it appealed to me. During my meal, no one ever topped up my sparkling water the bottle stood in plain sight and the barman/waiter watched me refill my glass. And, when I’d finished my cocktail, no one asked if I’d like a glass of wine although I sat there looking at the page of wines by the glass . By then, although I did want wine, I was too fed up with the rudeness to order one. It was only after I asked for my bill that a waiter asked if I’d like dessert or coffee! Obviously, I didn’t. But I just smiled politely and said I had to go. No one thanked me for coming or wished me a pleasant evening. Yes, the place is packed being right by the Ritz Hotel is very beneficial . And the ambiance is suave and clubby. But the waitstaff is basically disaffected although they do act unctuously polite to regulars . I’ve actually been coming to Le Caprice for many years, but usually sit with friends at a table. Hmm— what a difference!"

The Chesterfield Mayfair

The Chesterfield Mayfair

The Chesterfield Mayfair Hotel 35 Charles Street London, W1J 5EB, United Kingdom

Tea • Hotels • British • European


"Supposedly Butlers restaurant in the Chesterfield Hotel is known as a fine dining restaurant but in actuality it is a huge, mismanaged disappointment in almost every respect. One is at first we were shocked to see one half of the nicely appointed dining room permanently closed and out of service. We now understand after experiencing the Butlers food and service, it is apparent the regularly dining public is staying away. Why? Well to just name a few of the startling inferior aspects of the Butlers..... First let me assure the reader our traveling family was expecting a well prepared and well served expensive meal which was our goal. A goal we had no problem in fulfilling elsewhere in renowned London restaurants. Caesar salads were served with zero dressing with no attempt to reconcile this lack despite bringing it to the attention of the otherwise friendly but poorly trained staff. Most of our party of eight ordered salads but half of them came 15-20 minutes after the others were delivered. Some main dishes were barely warm and the sauce for some seemed to be nothing but plain unadulterated bouillon or Vegemite. and the accompanying potato mash was totally unheated. Plus after pointing this out and waiting 15 minutes for a warm mash, they served lukewarm mash again. One of our party wanted tequila on the rocks in a salt rimmed glass. The maîtresse de was dumbfounded and said just use the sale on the table which is impossible to do in a filled glass. There is much more lacking at Butlers, but suffice it to say avoid Butlers like the plague. I take no joy in reporting this and merely wished for an upscale and happily memorable dinner."