"We made a reservation for 5:45 pm for a pre-theatre dinner, thinking we had plenty of time. However, when we arrived, there was no one to greet us at the door. Two members of our party had arrived before us, so we started making our way to our table. A staff member gestured for us to go back and wait by the door, but made no effort to come speak to us. After realizing we had a reservation, he stopped motioning for us to wait. We waited a long time for someone to take our order and had to ask for assistance. We finally placed our order around 6:15 pm. The drinks were brought by a confused waiter who asked if he had brought all the drinks we had ordered. There was no sign of the food even half an hour later. When we inquired, a waiter informed us that the food was on its way. Ten minutes later, when we asked again, we were told the food would arrive in another 10 minutes. This meant the food would not be served until after 7, when we had theatre tickets for 7:30. They never informed us that the kitchen was running behind schedule. They did not charge us for our drinks, but our family dinner and my son's birthday celebration were ruined. We had to quickly find a sandwich to eat so we would not be starving at the theatre. It may be suitable for a leisurely evening, but an hour and a half clearly was not enough time for a meal at this restaurant."
