Homemade Soup Homemade Soup

A comforting and flavorful soup made from scratch with fresh ingredients, perfect for warming up on a cold day.

Fenwick

Fenwick

Ayr Road, KA3 6AU, Kilmarnock, United Kingdom

Wine • Coffee • British • Ice Cream


"The food is lovely here, however they need to fix the service aspect of the restaurant as it was absolutely atrocious. There were 3 waiting staff, all young boys and another lad dressed in black who was trying his best, there was no direction, there was no management support, there was a man who was suited who popped in twice but never stayed and helped, the poor young boys seemed out of their depth. We ordered our meal when they came to take our initial drinks order as already I observed they seemed to be undirected. The starters and mains arrived timely, then when they came to take away our empty main course plates we asked for dessert menus, 45 minutes later we were still waiting, we managed to get one of the boys attention as they all go around with their heads down, not observing what is happening around them at all. We then were left with our menus for another 15 minutes, which at this point I had had enough, I said to the young lad in black when we got his attention and he came over that no we now didn't want any desserts, as we had been waiting about an hour to get them. He shrugged, went and got the bill and put it on our table, no apologies, no interaction, nothing, customer service non existent. I went and complained to the hotel receptionist on leaving, she apologised and said she would pass onto management. I hope she did, as the service received did the hotel a total dis service, and I and my family are local and regulars here."

Masons Restaurant Bar

Masons Restaurant Bar

36 Bridge Street, Manchester, United Kingdom

Full • Wine • Steak • Drinks


"We booked Masons for a Sat evening as they were recommended in a article by The Mancs, 50% off throughout Jan. Only to find out on the evening we were there, it’s offer of 50% off is only valid from Sunday to Friday, but not all Sundays in Jan. So basically Mon to Friday for up to a party of 6. Very disappointed when the waitress who seated us told us there isn’t a 50% off tonight. As that was why we booked. Food was nice, but not outstanding. Expensive and certainly not justified on portion size. My main course was £24 and titled Snapper and monkfish (with mussels, squid, prawns and samphire). When it arrived I was very disappointed, it was a bowl of stew. One small piece of snapper(bite size), one small piece of monkfish(bite size), 5 mussels, 4 prawns and 2 pieces of chewy squid ring in a tomato and samphire sauce. It was nice, but maybe it could have been advertised as a stew, and it could have been served with some bread, and spoon and a bowl for the mussels shells? It was a small main, and I was left bemused and hungry. If I hadn’t order a side of truffle fries, I don’t think I would have felt I’ve had a meal. We weren’t impressed on this occasion, or the last time we dined here during the pandemic “Eat out to help out scheme”. Its a terrible shame as we have dined at Masons several times before the pandemic, but it seems to have lost its quality, atmosphere and high standard of service we experienced previously. Judging from our last two visits, I don’t think we will be back to Masons in the future. I don’t know if it’s changed chef or manager, but it’s definitely lost the customer service, quality of food, value and atmosphere."